Video Playback Disruption

Avast Secure Browser Avast Secure Browser for Windows
1

I am experiencing disrupted video playback.

I am using Avast Browser on a Windows 10 system.

This video illustrates what I am experiencing: https://www.youtube.com/watch?v=Cwg8J-7iTgQ

I see many javascript errors in the console. Here you can see the logged information (I was unable to post the code here becasue of the character limitation: https://drive.google.com/file/d/1vv46ZchRz32otYhopcNH4JPWprXA0daO/view?usp=sharing

I published this YouTube video to show the javascript errors issued in the browser’s console drawer: https://www.youtube.com/watch?v=eQdpW-bK0Jc

Here you can see the browser’s console drawer network information .har version (It is too much text and I was unable to post it here): https://drive.google.com/file/d/1jWXLOWnOy4Jr96XwqNjdbpJbkYebqH1i/view?usp=sharing

This video shows the browser’s control drawer network information: https://www.youtube.com/watch?v=l7Fd6zUTfC0

After I thought about the javascript error net::ERR_BLOCKED_BY_CLIENT, I thought that making the cookies of the domain that was generating this error would fix the problem. So in the browser I set a domain and subdomain to keep cookies (persistent cookies), but the problem persisted. I cleared the cookies of these URL’s and of hte particular website that were I was experiencing the problem, but the problem persisted.

Here you can view a video of when I changed the setting sand deleted the cookies, and of the browser’s console drawer that continued to generate the same problem after the changes: https://www.youtube.com/watch?v=epU5DFXGe9g

What could be the problem?

Thanks

2

Hi,

Thanks for the great info!
First thing what we suggest is to disable the airplane mode. From the video you are using Wifi for connection and with AM you can have problem.
It would also help us to get the full diag of your browser from secure://settings/help → Diagnostic Information

Please may I ask you to follow few more steps so we have detailed information about the specific video:

  1. Open video
  2. open secure://media-internals/ in the another tab
  3. select recently opened video in the Recent Players
  4. Click on ‘copy to clipboard’

https://lh6.googleusercontent.com/P9kFbdHLPpMnhiAfSGTl3_anqgY0y1de5oRbGawv6PlFM_Ye2FjepOBaiYFIf0eHNXSc-21ld5VJ2sywvyT0=w1920-h880-rw

3

From secure://media-internals/ Recent Players:

render_id: 146
player_id: 8
event: kWebMediaPlayerDestroyed
pipeline_state: kStopped
pipeline_buffering_state: [object Object]

I was unable to find “secure://settings/help → Diagnostic Information”

Here you can view how I followed your steps: https://www.youtube.com/watch?v=Vi7UtRDPuhM

Thanks

4

Diag info:

https://lh4.googleusercontent.com/2UKlX28uvGLcCujy0tsz9gtFdXgDxPpjpD0x1E4cpYGvnZ8E7mLelUb0bQ3GFWfUSEQDEkgmrI0O4GSjIj3S=w1920-h937-rw

https://lh5.googleusercontent.com/JGhrEmtltX2Y4Dh9OEFkXHLU-13raZBCkDGtcp5OnJywnqwFs3I2Bfp7-qMDN7xrYew_R1PKiEI-grhtn9Wb=w1920-h937-rw

5

I am sorry, I don’t understand the meaning of “Diag info:” How can I generate it for you?

Thanks

6

Diagnostic information. follow the instructions or view the video

7

Hey guys, we’ve made many changes over time, can we kindly ask you to confirm whether you still experience this kind of issues? Thanks!