we’ll have to get someone with e-mail experience
I can’t tell if this is avast or your e-mail provider
you show
Requested action not taken: virus detected
help below says the word “infected” should appear
help shows this:
Sending and receiving mail
You can start using the Mail scanner immediately after the successful activation. Try sending an e-mail to yourself. After receiving it, take a look at the headers. It should read:
X-Antivirus: avast! (VPS 4.7.2003), Outbound message
X-Antivirus-Status: Clean
X-Antivirus: avast! (VPS 4.7.2003), Inbound message
X-Antivirus-Status: Clean
The first two lines refer to message sending. In the first line, there is information about the version of the virus database and whether it is outgoing or incoming message. The second line contains results of file scanning. If it is not infected, the word Clean should appear; if it is infected, the word Infected would appear instead. If it was not scanned, then the words “Not tested” would appear. If these lines are not in the headers at all, it probably means that the message did not pass through the Mail scanner, and thus the system is not configured properly.
If the Mail scanner finds an infected message, it acts according to the settings of the Internet Mail provider on “Virus” page. It is suggested to select Choose action (interactive), so that you will be instantly informed about the incoming virus. Information about the infection is written to the header and also to the body of the message. Some e-mail programs are not able to show correctly the part of the message containing the information about virus. So, it is suggested to view all of the text attachments first, because one of them may originate from the Mail scanner.
The Mail scanner tests the body of messages and attachments encoded by BASE64, UU-encode and BinHex. The Mail scanner can repair or remove these attachments. If the virus is found in the body of a message, it allows you to remove the body and replace it by information text. The headers will remain, so you will know who sent the message and you can request the message again, or you can inform the sender that he/she is spreading a virus.
If your mail program tells you that it cannot contact the mail server, check whether the ashMaiSv.exe program is running. If not, run it and try again. Installation program sets an automatic startup of ashMaiSv.exe at the time of the computer start. If it is still not starting, add its shortcut to “Startup” folder in Start menu.
