Once done could you run a fresh OTL scan and I will look at any errors you are receiving
doing it now. A number of problems were solved but some remain. Would you like me to list the remainning problems or will the OTL scan give you the info you need?
Did you need me to cut and paste anything into the Custom Scans/Fixes box?
Here are logs from the OTL scan. I did not cut and paste anything into the Custom Scans/Fixes box?
Could you list the remaining problems please
One thing you should know. I ran Reimage Repair last night and it seemed to solve some of the remaining problems. What I can confirm that is not working is:
I cannot open Windows update. I get error code 8024419.
PlanPlusCOMAddInShim is not loading and I cannot activate it in the options feature in Outlook 2010.
Java does not show up in the in the program list from the start menu. Java does show up in the control panel.
OK lets try the update problem first
Run the fixit on this MS page http://support.microsoft.com/kb/299357 let me know if that cures it
I used the fix it tool, it did not work.
Do you use a router ?
If so do any other computers experience the same problem
Yes. I usa an Apple Airport Extream. The other computer is a Mac. I don’t know how to find out if it is having a similar proble.
OK could you reset the router and then try the updates again please
To reset there should be a small hole at the back of the computer marked reset
Using a biro or pin push that in and release
Rather than a solid green light I now have a flashing amber on the airport. I googled the solution and apple says I should download new software. I downloaded it. It is a setup program. Before I run it I thought I better check with you.
If it is the right software then yes
Ran new Airport Utility, it upgraded my software. Hahve solid green light. Ran fixit application and still getting error on windows update.
Run the following OTL fix and then in IE address type http://fe1.update.microsoft.com/windowsupdate/v6/vistadefault.aspx?ln=en-GB
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O7 - HKU\S-1-5-21-3961973716-4210694825-4076522416-1002\Software\Policies\Microsoft\Internet Explorer\Restrictions present
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Her it is
Could you try this link now and let me know what happens
http://fe1.update.microsoft.com/windowsupdate/v6/vistadefault.aspx?ln=en-GB
Same error code. Can’t access windows udates.
Start an elevated command prompt
Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box type the following
ipconfig /flushdns
Then try again
Again same error code