It is a DNS problem of some sort… Lets look at the registry next
Run OTL and copy/paste the following script into the custom scans box, then press run scan
hklm\software\clients\startmenuinternet|command /rs
Here you go.
Well they look good as well … I missed one element so I shall kill that now… When did this first appear ? Was it before or after you installed the VPN ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Could you try Opendns to see if that alleviates the problem
http://use.opendns.com/#win7
Having trouble with step 6. I don’t see a radio button. Should I click install at this point in step 6 in place of the radio button?
Windows 7
- Click the Start Orb, then select Control Panel.
- Click on Network and Sharing Center.
- Click on your primary connection or Local Area Connection under Active Networks.
- Click the Properties button.
Windows 7 may prompt you for permission to make network setting changes. - Highlight ‘Internet Protocol Version 4’ and click Properties.
- Click the radio button ‘Use the following DNS server addresses:’ and type 208.67.222.222 and 208.67.220.220 in the Preferred DNS server and Alternate DNS server fields.
- Click OK button, then the Close button, then Close again. Finally, close the Network and Sharing Center window.
At this point, we highly suggest that you flush your DNS resolver cache and web browser caches to ensure that your new configuration settings take effect
Forgot to include the log from the last otl fix
OK there should be a 2a. by the looks of that
On the left click on change adapter settings
I ended up at the same place. The attached image shows the screen where I am supposed to execute step 6. This is where there is supposed to be a radio button. I don’t know what to do once I get to the screen you see in the attachment.
I figured it out. I guess I am being dense today.
I just tried windows update again and received the sam error code.
I had a message in the action center that read “solve a problem with PSIKey”. I opened the message clicked on the link and it resolved it’s self. I had the same thing happen yesterday. I have included an image.
I also tried the update from the control panel again and received an entirely different code than I have been getting; it read “windows could not search for updates” with error code 80072EFD.
The original warning read “windows could not search for new updates” with error code 8024419. THe word new is left out of the new error.
I don’t know if that is relevant or not
Was it before or after you installed the VPN ?These are all connection errors so did the problems first appear after you installed The OpenVPN Project
I did not recently install an open VPN.
New info. I ran a disk repair last night. Afterward I was able to update through my internet connection from Microsoft. I was not able to do that. I downloaded and installed 116 updates.
Hmm would not have thought a disc check would have cured it… But if it works don’t knock it ;D
What other problems need resolving ?
I am including to screen captures. In the capture labeled window update capture you can see the link for “check on line for windows updates” This is how I have been getting updates. When I try to use the updater tool I continue to get the same message we have been trying to fix. This is kinda fixed.
I was curious about the update history link. The capture labeled update history capture show that the updates I downloaded this morning failed. I find that odd since last night I was able to install 116 updates.
I cannnot get the planplus addin to work.
Java is working but it still is not listed in the program.
forgot the screen captures
kb2505438 has probably been pulled see here http://support.microsoft.com/kb/2505438 this page includes a hotfix to download
For the administrator thing follow the steps here http://www.technibble.com/forums/showthread.php?t=22840
First direction is complete
Second direction I am having trouble with. I don’t know how to get to HKLM\Software\Policies\Microsoft\ Windows\WindowsUpdate from Rdgedit. Can you provide direction please?
OK lets use OTL to remove the key and then replace with a blank one, follow this up with the msfixit
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Reg
[-HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate]
[HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate]
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Ran Otl. It did not reboot automatically. I had to manually reboot.
Ran fixit using this link http://support.microsoft.com/mats/windows_update/ Still getting same error code.
OK bear with me I will ask around