Running Win10 Pro, Avast One 21.11.2500, VPN module 5.14.5808 (latest versions as far as I can tell). Paid subscription.
Network is fine, Internet access is good. No other AV or VPN connections installed.
No matter which VPN endpoint is selected, it won’t connect- the slider just goes back to red. Anyone else seeing this?
Hi,
Please go to - Explore > Firewall > Open Firewall > under “Connected to” change it to “Trusted”
If the issue persists, try to repair Avast one - Account> Settings> Troubleshoot> “Repair Avast One”
If that does not help, please contact Avast Support via https://support.avast.com/en-gb/contact/paid_pc_avast-one
Thanks very much for the ideas- unfortunately it was already set on ‘trusted’ (toggle tried) and resetting the app didn’t solve the VPN issue. I’ll reach out to support.
Just by way of update, just for kicks after logging the issue with Support, I tried totally uninstalling, rebooting, ensuring Windows Defender was happy, then reinstalling Avast One.
Lo and behold, VPN now works perfectly to any endpoint I choose. Happy days!
Thank you for the update.