Was playing BF3 in game my in game figure froze and would only move an inch and jump back in any direction re booted game and was same rebooted computer and then could not access any desktop item tried to scan computer no virus rebooted then no antivirus red X wont work rebooted safe mode removed antivirus and reloaded in safe mode with free version still same problem have used avast utility to remove program and reload new antivirus program have my avast license but seems to not work in safemode at all any ideas Thanks
have you heard about . and , you put them betweene sentence and make it easier to read 
follow this guide and attach all logs ( not copy and paste )
http://forum.avast.com/index.php?topic=53253.0
lower left corner > additional options > attach
Essexboy will then help you tomorrow when he arrive…
First let me apologize for no punctuation. I’m a 56 year old insulin dependant diabetic which at the time needed his afternoon dose of insulin, but for reasons pending was at wits end and aggravated. I have done as instructed and here are my results.
It sounds as though the game overloaded the system… Although you have ample RAM
Avast needs to be loade in normal mode to function properly
Are you able to access normal mode without experiencing problems ?
I will check out for hidden drivers now although I do not feel it is malware related
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Thank You for you time to help me! here are the results, but have a problem now with internet explorer when I try to log in get error says has been marked for deletion had to get to internet thru safe mode with networking?? Thanks Jack.
A reboot will clear that
Looks like I might have been wrong as that removed some elements that were not visible in OTL
How is the computer behaving now ?
Yes the reboot cleared that IE problem I have not been able to check out the computer as far as gaming,but it seems normal as far as using IE so far.
thanks Again .
Well The game worked last night except I’m still loosing, Can you fix that?? LOL Thank You so much for your time and Expert Advise,I do so appreciate it and Happy New Year Coming up!!
check back later, as he will remove his tools when the work is done
It’s not recommended to run ComboFix for everything and anything. It’s a rather specialized tool for heavily infected systems. For minor stuff i recommend a less invasive method like Norton Eraser, Comodo Cleaning Essentials and Microsoft’s Autoruns. At least for starters.
Doing a full avast! scan in normal and boot time can’t hurt either as a first approach option.
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
SPRING CLEAN
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe 
For minor stuff i recommend a less invasive method like Norton Eraser,Norton Power Eraser is every bit as invasive as ComboFix. Check it out on the NIS/NAV forums. They don't recommend running it unless instructed by their senior forum members.
Unlike Norton’s Bootable Recovery CD, PowerEraser does not back up files prior to cleaning them.
Plus with eraser you need to know which file is causing the problem, and they will not always be evident
ok did as you requested but when I tried to delete combo/fix it said could not find??
1.open run.
2.copy and paste this in:
ComboFix /Uninstall
3.In some seconds,u should get a message saying combofix was removed.
In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
did you notice that ? if not do as true indian said