Well it is running a bit slow, all kind of crapware

Viruses and worms
1

Hi, I wanted to make sure that this computer is clean. Runs a little bit slow at times. There are two MBytes reports because I ran the first scan BEFORE I read the information here on how to prepare a proper post for evaluation. She had a ton of PUPs that I subsequently quarantined. Thanks for any and all your help in advance.

2

Step 1

Uninstall following software:

Amazon 1Button App
neurowise

Step 2

  • Open Notepad (click Start button → type notepad.exe → press Enter)
  • Copy text from code block below and paste it into Notepad
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
C:\Program Files (x86)\Amazon
C:\Program Files (x86)\globalUpdate
C:\Program Files (x86)\Developerts LLC
EmptyTemp:
  • Go to File → Save As
  • Make sure that UTF-8 is selected as Encoding (left side of Save button)
  • Save it as fixlist.txt on Desktop
  • Open again FRST and click on button Fix
  • Wait until FRST finishes
  • fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.
3

Thanks Drake,

I forgot to post pictures of the two messages that pop-up regarding DLLs on start-up and annoying “Fast Access” face recognition log-in needs to go. as well. I will work on your recommendation immediately and post.

4

Have you followed instructions I gave you?

5

Here you go.

6

What is status of your system now?

7

Sorry for the delay. it is my girlfriend’s computer. I was messaging her about the progress. Works better. I am still concerned about all of those PUPs that Malwarebytes uncovered. Should I delete them off of the system? Windows updated automatically in the middle, restarted. Have second DLL pop up. First DLL is GONE.

Please address those PUPs and DLL, if you can. If you think it is clean then I will run SFC Scannow for the DLLs and please recommend a website for DLL repair, again if you can.

8

As for MBAM, you should delete those PUPs in a first place. Face recognition and other Dell software cann be unisntalled if you don’t need them.

9

DLLs? Any recommendation.

10

This will remove Logitech leftover in startup.

  • Open Notepad (click Start button → type notepad.exe → press Enter)
  • Copy text from code block below and paste it into Notepad
HKLM\...\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
  • Go to File → Save As
  • Make sure that UTF-8 is selected as Encoding (left side of Save button)
  • Save it as fixlist.txt on Desktop
  • Open again FRST and click on button Fix
  • Wait until FRST finishes
  • fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.
11

Will give it a shot immediately and post.

12

Great! Gone! Are we clean now, you think?

13

You were clean already before I gave you instruction for removing Logitech software leftover in startup.

• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
[i]
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Remove disinfection tools

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Create registry backup

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Purge System Restore [/i]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:[b]DelFix.txt[/b])

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

14

Bad Link. Should I use this link: https://toolslib.net/downloads/viewdownload/2-delfix/

15

Thanks for reporting bad link.

16

No problem is the link I listed fine to download?

17

Yes.

18

Thanks will do.

19

Done. Here you go

20

That’s it.