What happens when you start a "ticket" with Avast?

Viruses and worms
1

I have started a ticket with Avast’s tech support after my laptop was attacked by a new rogue “Virus Protection” virus. Essexboy’s suggestions are great, but I am afraid to try and run his fix without my computer being able to load the Window’s Repair Console, since I have no access to the internet (The bot has apparently disabled this).

I am freaking out here, and being that I paid for the Professional edition of Avast, are they ever going to get back to me? Or is there a way to send an email to them? Or, wow… dare I ask it? A Tech Support telephone number???

HELP!!!

2

Be patient and wait for essexboy advice, he have to sleep also. And dont start multiple posts

3

Thank you, and I apologize for the multiple posts. Was panicked. Essexboy deserves some MAJOR thanks… do you know where I could send him a thank you gift?

4

Essexboy should be rewarded by Avast in the first place for all the work he’s accomplished on these forums :wink:

5

There’s a clue in his name, lol ;D (I’m sorry, couldn’t help myself ) 8)
Please do be aware essexboy is Human, as Pondus pointed out, plus in my signature other sites affiliated with experts such as essexboy will help you if in a real bind here. A hassle I know, but reality is what it is.

“Further Malware Help”