My partner who has paid Avast installed keeps getting this virus thingy pop up and it virtually disables her computer and having to restart. I have attached a screen image
I don’t believe the page shown in your image is the “Official Microsoft Support” page.
The Microsoft support pages begin “https://support.microsoft.com/”. Looks like your search has been hijacked.
what can i do and if I have avast installed how has this happened? Neil
fakealert, lots of pictures online
Try run Malwarebytes AdwCleaner >> https://www.malwarebytes.com/adwcleaner/
If still problems, follow instructions here and somone from that list will assist you >> https://forum.avast.com/index.php?topic=194892.0
FRST logs from step #2 are the important ones
URL is reported to avast lab
https://urlquery.net/report/3c4b3ad1-7d94-4df7-a2d3-75d79abb4734
I have blocked the URL as well as all domains on the same IP:
ms-support-ge8gl[.]xyz
ms-support-geimi[.]xyz
ms-support-gfdrl[.]xyz
ms-support-getrx[.]xyz
ms-support-gf5gp[.]xyz
ms-support-geivo[.]xyz
ms-support-gd83t[.]xyz
ms-support-gfxkx[.]xyz
ms-support-geoaj[.]xyz
ms-support-cm83[.]tk