Since 1 Jan Bank mode has disappeared from the secure browser. Why?
Hey, I am sorry to hear that you are having issues with Bank Mode. My name is Jan and I am part of the Browser team that is working with Bank Mode. I haven’t been able to reproduce your issue. Could you please send over your diagnostic information so that we can move forward in this investigation?
I see that you have created multiple threads regarding this issue so I think we can just keep all the information it to this one.
Best Regards,
Jan Hassman,
Software QA Engineer @ Gen
I’m sent this email in a no reply email; and not given any instruction on how to send my diagnostic;
Always too difficult to get support when needed.
My subscription ends in 6 days… why should I renew?
How???
Hello,
sorry I forgot to provide more specific instructions.
Copy this URL into the search box - secure://settings/diagnosticInfo
and there you should see a button that will allow you to copy the contents.
You can also access this data by going through the Browser settings page and at the bottom there is an “About Avast Secure Browser” section in which you will see the Diagnostic information button which will open the same contents as the previously mentioned URL.
Please send us the contents and we will reach out as soon as possible.
Thank you and Best Regards,
Jan Hassman,
Software QA Engineer @ Gen
Hi,
Still not of clear instruction; A lot of users are not tech savvy
but I copied the below from that diagnostic…
Thanks
executable_path=C:\Program Files\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\spudd\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v22H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=24.12.9725
urlscanner_version=Builtin urlscanner
mimic_version=v0.1.31-4579cc6
host_prefix=
browser_version=131.0.27760.140 (Official Build (64-bit))
cgid=100
cid=6308
uid=eaaedd291f2548e0a16a493ea21992b6
Channel: stable
OS language: en-us
Browser language: en-GB
Search Engine URL: {searchTerms} - Google Search
Omaha version: 1.8.1697.6
Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Anti-Fingerprinting : 2.6.240
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
eiimnmioipafcokbfikbljfdeojpcgbh : BlockSite: Block Websites & Stay Focused : 6.7.1
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.1.3
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.31.0.1086
hglfhehnlngcghjibkocbphocccdoipk : Side Panel : 1.3.397
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.27.384
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.4.0.104
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
mjcjbfohnabnpeahjjdeiimbinifjmad : AI Chat : 0.0.136
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.22
onochehmbbbmkaffnheflmfpfjgppblm : Privacy Guard : 5.0.555
Disabled extensions:
1 Like
Well after waiting to hear back from Jan Hassman,
Software QA Engineer … I have heard nothing, no solution. Not even the avast support go to solution “uninstall everything”.
So, I uninstalled everything; installed again and bank mode is back.
Avast support is NOT USER FRIENDLY at all.
I renewed my ultimate subscription, only because I got a value license key on eBay a month ago; Otherwise, I would not have renewed at all.
SOLUTION TO BANK MODE FAILS TO LOAD IN SECURE BROWSER… Uninstall Everything and reinstall.
Best regards everyone
Hello,
I am sorry I could not respond to you sooner. I have managed to reproduce the issue you have experienced and we will be looking more into it. The issue you are experiencing is caused by integration of AV and Browser which need to create a connection. For me just making sure AV is opened in the background when launching Browser was enough to have Bank mode working all the time. I am glad to hear you have managed to workaround the issue with reinstalling yourself.
Best Regards,
Jan Hassman,
Software QA Engineer @ Gen
Hi Jan,
It seems the last Premium update caused the problem.
Seems, something in the premium security update corrupted the loading of the bank mode extension in the secure browser.
Once premium was uninstalled and reinstalled, bank mode returned.
Regards.