White screen

Avast Free Antivirus / Premium Security
1

I am unable to open Avast Premier, all I get is this white box:
https://ibb.co/jevWdb

I have repaired/modified it in the control panel options but also uninstalled and reinstalled - nothing has solved the problem.

Can anyone offer me some advice, please?

2
  • Which version of Premier…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Sorry to sound like an absolute plum but how can I find out that?

I’ve been using Avast for a while but since a Windows 10 build was updated then that’s when problems appeared - compatibility?

4

Right click on the Avast Tray icon and select About Avast.

As for the windows OS questions - hit the windows (plus the R) key at the bottom left of the keyboard and type “winver” (without the quotes) and click OK - this should give you all that OS information.