Why avast is not closing some of the user profile handles at normal shutdown,?

https://support.avast.com/en-us/article/FTP-file-upload

Hi, bob, Thanks. I do not have a ftp server.
i could download winscp, but what is the filename and password to be given to avast support.
How to give those , so only avast staff reads those.
Is it the same , as given in the avast ftp server in the Ist instructions, or can i choose.
After uploading, what should i do ? I cannot publish the pw and file name in web forum.
How to go about that , so that i could send the huge file to avast support.
Do not you experience those kind of leaks? Did you check the event viewer and user profile service logs.
I do not think, that i am only the person to have this registry leaks.
sfc scan does not give any integrity violations.

You don’t need an ftp server.
The instructions explain how to send your file.
If that doesn’t work for you hopefully kwiq will reply with additional information.

Hi bob and kwig,

i am having doubt over these lines in the instruction one
"After compressing the requested files to a password protected archive, upload the archive to our Avast FTP server with any FTP client software using the following parameters:
how to go about it. I had readied zip files

If you can’t handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.

H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.

You can also upload it to your Google Drive or to OneDrive and share it that way. :slight_smile:

You can send him the password used to secure the file via PM along with the link to the download
if you shared it on a file sharing site or via the means I mentioned.

Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb

You send a shareable link to the file via PM to kwiq. I already stated that in my last reply. PM = Personal Message.

Hi, Bob
I am newjust clicked kwig and then found option of send pm.
I just enclosed google drive folder link to him thro that.
Where i could find the sent letter
Where i will ge to PM.
anyhow, i t the reply , in the forum or in my personal mail box. if the replies are given in forum, it will be useful to every user.
i have just sent the link with a subject.
i have not given the topic of this forum.
please give your valuable suggestion as always

HI, Kwig,
Kindly see the PM and the enclosures therein.
Please give me further instructions here itself , so that every user would be knowing.
Please avoid personal information if any in the said logs while quoting.
Expecting your reply

This should answer your question about accessing your PM’s

https://screencast-o-matic.com/screenshots/u/Lh/1525087464604-45415.png

Hi, Bob, i checked that menu. It was not found. Some previous messages only available.
How to know that kwig has that link.
There was an option, to preserve the message in outbox, i clicked yes for that, but could not find anything.
Hi, kwing, Would you kindly say whether it reached your box.

Hi,Kwiq
Did you receive my PM enclosing the procmon logs zip files

Be patient, today’s a holiday in most European countries. :wink:

Hi, Thanks, After so much tries, i could see the message sent to kwiq. thanks asyn

You’re welcome.

Hi jraju,
can you confirm that there is a leak on HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2510130899-2858772224-4042820923-1000 registry key and the process is AvastSvc.exe
I tried to find it in image you have provided but im not sure !
Thank you

Hi, Kwiq,
Do you want me to check in my registry,after booting or at any time during the windows running.
So, you mean that only i am receiving this leaks?
Probably most do not see the event viewer for warnings.
Anyhow, i will try to check that.
What window alert is it will be made not to work, when it shuts up, but gave the warning in the next boot.
My query is , do you mean to say that avast does not leak any registry keys while the computer shuts down?
What 600 mb of logs tell you , please