Hi, When normally windows shutdown, it closes all the sessions, applications user profile handles etc. But of late, i am having warning alerts about user registry handle leaks by avast antivirus application. All other applications, it seems closes all handles while shutdown, but for avast, the windows forced them to close to get the warning?
What is the bug in it? Could avast team consider this and provide a solution , so that avast also closes normally without any warning alert . I only find this antivirus in my user profile event.
Hmm, Experts and moderators,
I expected a kind of reply to my query which is not forthcoming leading to my post being not available for immediate response. The post would be hidden in the back pages .
I am enclosing other picture also, and would request, what is this error or warning i am getting on every restart.This is related to the previous query of avast leaving registry handles open on restart in my first post in this subject above.
Could avast team look in to it
Hi, I forgot to enclose the picture
Hi, Why no reply to the queries. Normally, i get reply from avast experts within a few days.
I’ve had the same problem for a very long time.
Same here.
Well, it was… and what was the solution?
Hi, moderators, why no reply is being given to the queries . I am also getting the name resolution error for,
Name resolution for the name _ldap._tcp.dc._msdcs.domain.name timed out after none of the configured DNS servers responded.
What is this. My computer is not a server, and how comes error related to server for individual pc.
Hi, It is strange that this forum is not attended by either moderators or staff as was used to be. Still i am getting the -ldap error, a server error, which i never have.
If the question is not answered , then it will be buried in the back pages . Avast is the best antivirus User Interface friendly program i use for years and this kind of bugs, i think , it is a bug that need fix, annoys me. my internet access is cut and regained and i do not know, if this was due to the error handling registry handles by the avast .
I am not sure , that avast causes it, but if the moderator or staff replies, then i can look elsewhere. There is no ticket available for free users now
You can submit a bug report in “About Avast”.
Hi, Cannot experts say some solution to this registry leaks.
I have disabled the avast during startup, to stop this leaks, but on shutting and restarting, i am getting this error.
when all applications do stop their registry handles, why not avast.
Please see this enclosed and give the solution.
Are you looking at event viewer to note this error. It is particular that the leaked handles belongs to avast alone.
Hope that i get a positive reply from avast staff or experts
Here are users, not Avast people…
Did you try the bug report?
Hi, Thanks for your advice. But the feed back format does not consist of enclosing a file for quick viewing. Just said that i raised a query at avast web forum. There is no attachment option
Hi, Stibi, The forum was not maintained as before. Of course, I am using avast antivirus free for years. Previously i was able to use ticket to get some clarifications and best advises. They would send me a file to give the logs and then will correct it if it is a bug or my mistake settings. But nowadays, this was not to be the case. For free version, they stopped total support.
You can only browse the topics that generally happens in the support feedback, you cannot enclose any files for reference.
I like this software because, this is the one, which i know each menu, and what it does for you (plural).
If this question is superseeded by some other questions, this question will be not visible to the users to open it. Normally , one would not go to the other pages to see the recent questions.
I do not know, why they stopped support to antivirus free users. Eventhough, i rate this as highly preferred product, sometimes, it annoys when a bug is queried and not answered.
Sorry for airing this .
Stibi, don’t you see the moderators list in the sub forum list, while opering? Previously, i used to get response from avast staff members also.
Avast staff quite often replies. Maybe not as often as we would like but, when needed they do reply.
Support file submission is still available:
Submitting a support file to Avast
Instructions how to use it can be easily found:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
Hi, Thank you for your help. i generated and it automatically generated and sent to avast, but where to find if it has been sent to them. anyhow, i have taken a print screen of the last screen, the Finish screen. Please
The registry handles are kept open by avastsvc.exe. do you have any idea.
how to send the file id. Can i give in this post
Yes.
hi, i am enclosing the screenshot of support file for further action /comment
Hi jraju
can you create a procmon log to find thread which opens those registry keys ?
Download procmon from : https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Configure Process Monitor to log the next boot (Options | Enable Boot Logging). Then, restart the system cleanly. During the next boot cycle, do not run Process Monitor. When the system is up again, make the problem happen (Process Monitor’s driver will be capturing, but you won’t see any visual indication that Process Monitor is active). Then, shut down cleanly.
When you restart the system again, run Process Monitor. It will ask if you want to save the log of boot-time activity. Choose to do so; this log will contain all events from the previous boot session, when you caused the problem to happen.
Save procmon log and (all events !) and upload it to avast ftp.
Thank you
please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.