Why can't I disable (temp) avast shields?

General Topics
1

I use to be able to do this anyway.

Right click tray icon - > Avast Shield Control - > Select ANY option (generally just select “Disable for 10 minutes”, but it‘s never off that long anyway and I manually disconnect from the net before I do this anyway each time)
It then NORMALY shows a big screen asking if I want to proceed, I hit yes and can do what I want, but now I get NOTHING, no big screen or anything, no matter what option I try.

I even tried it the other way:
Open Avast User interface - > Menu - > Settings → Protection - > Select ‘Core Shields’ and click the little green slider/button, then it asks me if I really want to proceed, I hit yes/disable for 10 min’ BUT NOTHING HAPPENS!

Did the last update totally disable this ability?

Can someone help me, please?

I already tried:

  • Add/remove select change/repair…restart PC…still don’t work
  • Add/remove "remove’ then selected ‘repair’…restarted PC…still don’t work.
  • Followed direction to uninstall and use Avast uninstaller ’avastclear’ and did what it said to do (Printed instructions to make sure I did it right/in-order)…after re-installing and updating…restarted PC a few times…still don’t work

Avast Free Antivirus v20.7.2425
OS: W7:Home (64-bit)

Reason: I use to be able to do this, but ever since this update/version, I can’t, so I’d like to know why.

Thanks in advance!

2

It’s working as expected for me using the Avast Tray icon, right click option.
It also works when using the Menu > Settings > Protection - > ‘Core Shields’ slider.

Of course I’m using avast! free 20.7.2425 (build 20.7.5568.598) on a windows 10 system not win7.

Are you running this installation of avast as a limited user account ?
Though if it worked previously as a limited user it should still work.

3

“Are you running this installation of avast as a limited user account ?”
I installed it, via right-click run as administrator.
During install, it never asked me if I wanted to install it: only for me, or for all users.

I’m the only user on this PC with administrator privileges, so I’m stumped.

This ONLY started(found-out this was happening) after I upgraded Avast with the latest version to v20.7.2425.
I have it set to notify me when an update is available, but not to auto-install it so I can do a backup of this and that before I upgrade a program, just in case.

I’m stumped on why this happening, and what to do.

4

Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.

5

It asked for a ticket number, but I don’t know what to put into that, so I left it blank.

Info you asked for:
20200929_2029_QM79J_2020760938.zip
File ID: QM79J

Hope this helps

6

OK, I’ll forward it.

7

This issue should be fixed in yesterdays beta build: 20.8.5653.0 - please try again. There is fix plus extended logs. If you are using this build and issue persist, please collect logs from c:\ProgramData\AVAST Software\Avast\log\ - copy them into temp folder, pack (zip) them and sent it to me: petr.blatny@avast.com

Thank you very much and I’m really sorry for that bug…

8

i also have the same identical problem

9

Update to the latest version (20.8.2429): https://forum.avast.com/index.php?topic=238421.0

10

THANK YOU, and whoever helped you with the fix!

I upgraded to v20.8.2429, restarted my pc, and now I can turn them off (temporary) if I want, tried both ways as I described in my original post, they both work again!!

Now I’m wondering, what the problem was that caused this, do you know anything about it, or will we ever find out?

Anyway, thanks again!

11

You’re welcome.