why can't I sign in with my avast account in Avast Mobile security

Hi
I’ve installed Avast Premium on my Pc licensed version I also installed avast mobile security.
Now I want to connect my android phone and tablet to my avast account but when I enter my account details
it keeps on telling me that that username/password is incorrect.
I can however use the same credentials correctly when logging in through the website on my laptop

please advice

anyone…

Sorry, no idea. But you can submit a ticket: https://support.avast.com/Tickets/Submit

the reason that I couldn’t logon was because I used a special character “&” in my password this is not allowed

OK, thanks for the feedback.

also asked the avast staff member to add this to the registration procedure since this is not mentioned at this moment

Agreed, a hint would be helpful.