I enter my password and tells me that it’s invalid. So I use the password reset and change my password. It automatically logs me into the forum. If I logout and then try to log back in, it again tells me that my password is invalid.
No it is not f***ing invalid! No, i did not mistype it! I typed my password into Notepad and then copied & pasted it into both the change password form and the login screen. The password is 100% exactly the same as when I reset it. Why doesn’t it work???
Go into your browser settings and delete the old, saved password.
There isn’t any saved password for this site, I’ve checked.
As far as I’m aware the password reset is for your my.avast.com account, that is what the avast forum logon checks against.
What happens if you logon to the my.avast.com account using your browser, does that logon OK ?
If so then there is something wrong with the connection to the validation on my.avast.com. If you are now able to logon to my.avast.com using the reset password, you can now set a new password.
Personally I never log out from my.avast.com, so when I connect to the forum, it automatically recognises me and I’m logged on automatically.
When you go into changing the password, are you using the temp. password as the old password ?
If you sign out before assigning a new password, that temp. password will no longer be valid the next time you try to sign in.
This is a very real problem. I am having the same issue.
I did a forgot my password, get a link in my email, click the link, enter a new password.
The next time I logon I have to do the same thing again. The system is not remembering my new password.
I have tried changing it via the account settings interface once I’m logged on and it says that the newly set password is NOT the “old password”. I’ve tried FireFox and IE… neither works.
This is broken and needs to be fixed. I don’t want to do a password reset every time I access Avast forum or site.
Can anyone help?
As an update to my last post…
I finally found my original password from two years ago. Guess what… it let me login to the forum.
This proves the password reset function is NOT saving the new password created on a “forgot password reset”.
While I’m okay now, someone at Avast really needs to get his fixed. What good is a password reset if it doesn’t password reset to a new value.
Considering how frustrated I was getting over this… you don’t need to create ill-will in your user base over such a basic-core function.
Thanks
This should help:
https://forum.avast.com/index.php?topic=93544.msg1337449#msg1337449
Thanks for the reply, but if you had read our previous posts you’d see that we have done the basics shown in the video.
The issue is not that we don’t know how to reset our passwords, the issue is that the reset password function is NOT saving the new password so the user is caught in an endless loop of having to do the forgot password, get email, set new password everytime they want to access Avast Forum.
Someone at Avast needs to look into this bug.
Contact support: https://support.avast.com/support/tickets/new
Then I suggest you find out what’s preventing it from happening. I certainly worked when I created the video. ???
(I’ve already reported this topic to the Mods. )