why the are billing questions/issues online only?

General Topics
1

This is here because somebody felt I needed to start a new discussion since I was “hijacking” someone else’s thread. funny considering theirs related to customer service as well…
Referring billing issues to online tickets only is ABYSMAL customer service. billing issues often need immediate resolution, not being told you should get a reply within 24 to 48 hours. I hope avast will reconsider this idiotic practice. >:(

2

Do you have a billing complaint in review?

3

You were asked to start your own topic instead of hijacking another person’s thread
IF YOU HAVE A PROBLEM that needs to be address. (Sorry to shout)
If you don’t have a problem, then please stop trolling.

4

I sent the online “ticket” regarding it. It would have been better handled more quickly via phone. I find it silly that phone support is there for everything but billing issues.

5

look bob, I left the other thread. maybe you should look in the mirror when you accuse someone of trolling.

6

Glad the hijacking has stopped.
You’ve already been given the appropriate answer in the other thread.
You may not agree with or like it, but that’s the policy.

7

As you already know the process takes 24 to 48 hours and that’s how it is, I see no further need to continue discussions on the matter as the world doesn’t change simply because you expect things to be how you like.

8

24 to 48 hours is more than fair. It gives avast time to research the issue and proceed
with a reasonable response. Many companies can and do take between 30 and 60 days.
It might not be a bad idea for you to read the “fine” print. It is up to the company to
create policy and not the customer. It’s up to the customer to do the reading.

Please keep in mind we are users like you. We do not work for nor do we receive payment
from avast.

9

I (angrily) acknowledge that it is how they handle these matters. It does not mean that I am required to like it Craig. I hope in the future they include billing issues in their phone based support as many other companies big and small do.

10

Let it go guys.

edit: typo

11

https://forum.avast.com/index.php?topic=150518.msg1113969#msg1113969

I find it silly that phone support is there for everything but billing issues.
There is no phone support. That is just a third party, not avast. And I find it silly that you don't read before buying. If you don't like the terms, you shouldn't have bought a avast product.

Is a tree’s fault when you drive into it?
No, it is not.
The three just stands there, and it is you who drove into it.
Did you have to drive into it?
No, you didn’t.
Don’t blame the tree, blame yourself.

12

24 to 48 hours… sure. maybe in metric time. A couple of days later, a whole lot of no reply in my inbox. I like the program and guess I will just keep the extra time I have inadvertently ended up with, hoping no computers decide to croak in the next 2 years…

Before eddy trolls again, I’ll mention that I made sure to check the spam folder in my email just in case a reply ended up there instead of my inbox

13

A reply to a ticket can take (up to?) 10 business days.