Have tried to remove these infections to no avail.
Logs from MalwareBytes, OTL, and aswMBR attached.
Have tried to remove these infections to no avail.
Logs from MalwareBytes, OTL, and aswMBR attached.
Hi,
WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
If you would like to format and reinstall your Operating System please let me know and we can assist you with that.
I would prefer not to wipe all the data but the problem is getting worse. It is trying to redirect my browser all the time now. I have had some experience removing viruses before but nothing this bad. Any and all help would be appreciated. I currently have Spybot, Avast, and Malwarebytes installed.
Hi,
Ok let’s get to it then…
If you are running Malwarebytes 1.6 or better, please disable it for the duration of this run.
To disable Malwarebytes
[*]Open the scanner and select the Protection tab
[*]Remove the tick from “Start Protection Module with Windows” as seen below
http://i1224.photobucket.com/albums/ee380/jeffce74/MBAM16orgreater.jpg
Run OTL.exe
[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
:Services
:Files
C:\Windows\Installer\{e6d103e4-a89e-97a4-3fd9-ecaae556d9f8}
C:\Users\Michael\AppData\Local\{e6d103e4-a89e-97a4-3fd9-ecaae556d9f8}
:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot when it is done
[*]Then run a new scan and post a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )
Download Combofix from the link below, and save it to your desktop.
Link
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.
Here is the combofix file. OTL did not seem to generate a txt log.
Hi,
While I am looking over the ComboFix log, please run a Quick Scan with OTL and attach the new log.