Win32.downloader.gen virus not caught by Avast

Spy Bot keeps finding this virus and can’t remove it Win32.downloader.gen. :-[
I cannot reformat because something is keeping my laptop from booting from the Win 7 disk at all. :-[
help! I’m a woman! ;D

Hi, :slight_smile:

Please download DDS and save it to your Desktop from here:
http://www.bleepingcomputer.com/download/dds/dl/104/

Double click dds to run the tool.

* When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

Save both reports to your desktop. DDS.txt and Attach.txt attach back to topic.

I only get malware when i try to dowload that file.

what program detect it? …

internet explorer? Try to download from diferent browser.

Feel free to ignore that warning, tools that I give you are non-invasive & legit malware removal tools.

I have the same problem…older woman here …please help!!

to get help, start your own topic and explain your problem