I have attached the file - but there was nothing found!?
Hello 
Was it the only one logfile there? Should be also another one. If the scan has been done succesfully, there should be a logfile full of text, and not that short.
Ok here we go - not quite sure what happened the first time. Here is a much longer report, but still no threats found…
Hi
This scanners produces logfiles that are interpreted in a slightly different way, other than only “No threats found” 
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
Scan with ZOEK
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
[*]Right-click on
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[]Wait patiently until the main console will appear, it may take a minute or two.
[]In the main box please paste in the following script:
createsrpoint;
emptyIEcache;
emptyFFcache;
emptyCHRcache;
process;
services-list;
systemspecs;
startupall;
skipfix-iedefaults;
firefoxlook;
chromelook;
filesrcm;
installedprogs;
[*]Make sure that Scan All Users option is checked.
[*]Push Run Script and wait patiently. The scan may take a couple of minutes.
[*]When the scan completes, a zoek-results logfile should open in notepad.
[*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
Reports attached…
Hi
I need a second opinion scanner.
https://sites.google.com/site/cannedfixes/eset-online-scanner/ESETOnline.png
Scan with ESET Online Scanner
This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.
Click there Run ESET Online Scanner.
If using Internet Explorer:
[*]Accept the Terms of Use and click Start.
[*]Allow the running of add-on.
If using Mozilla Firefox or Google Chrome:
[*]Download esetsmartinstaller_enu.exe that you’ll be given link to.
[*]Double click esetsmartinstaller_enu.exe.
[*]Allow the Terms of Use and click Start.
To perform the scan:
[*]Make sure that Remove found threats is unchecked.
[*]Scan archives is checked.
[*]In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
[*]Click Start
[*]The program will begin to download it’s virus database. The speed may vary depending on your Internet connection.
[*]When completed, the program will begin to scan. This may take several hours. Please, be patient.
[*]Do not do anything on your machine as it may interrupt the scan.
[*]When the scan is done, click Finish.
[*]A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.
Please include this logfile in your next reply.
Don’t forget to re-enable previously switched-off protection software!
Hi Naat,
I can search and find the link for Eset on IE, but it won’t actually take me to the page - this is one of the problems I’ve been having. IE seems to pick and choose what it lets me do. So shall I install Firefox or Chrome? Or should the scan be on IE that’s where most of my problems are? The link from my emails to this forum seems to work on IE. Would it be possible, to send me the link directly in an email? This may not be possible! LEt me know
Try using this link, but do not click on it, instead highligh it, copy and paste directly into the browser:
http://www.eset.com/online-scanner-popup/
How do you connect to the internet?
We have been using Safari, though like I say, I have still been able to use IE (which is still the default browser for my emails) to reply to you through this forum.
I meant - are you sitting behind a router? Is it a wire connection, WiFi, mobile phone one?
Ah, sorry! A wifi connection. The Alice box is right next to the computer. Actually we are having problems with our phone too - this wouldn’t have anything to do with it would it??
Would be prudent to reboot the router - turn it off (unplug from the electricity if needed), wait for a couple of seconds and turn on.
Actually the phone seems to be fine now. We’ve been having loads of electrical storms, so the router has been unplugged a lot lately - maybe that was all it was. Do I need to scan in IE or will Firefox or Chrome be ok?
I prefer IE because you have reported issues with it. I’d like to send you back from here without any issues
If IE will be still misbehaving, please inform me.
But I can’t actually get IE to go to the Eset link to download it! ???
Provide me a secondary report from this tool.
https://sites.google.com/site/cannedfixes/minitoolbox/51e15692b05a4-MiniToolbox.PNG
Scan with MiniToolBox
Please download MiniToolBox by Farbar and save it to your desktop.
[*]Right-click on
https://sites.google.com/site/cannedfixes/minitoolbox/51e15692b05a4-MiniToolbox.PNG
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]In the main window please checkmark the following checkboxes:
[*]Flush DNS;
[*]Report IE Proxy Settings;
[*]Reset IE Proxy Settings;
[*]Report FF Proxy Settings;
[*]Reset FF Proxy Settings;
[*]List content of Hosts;
[*]List IP configuration;
[*]List Winsock Entries;
[*]List last 10 Event Viewer log;
[*]List Installed Programs;
[*]List Devices (Only problems);
[*]List Users, Partitions and Memory size;
[*]List Minidump Files.
[*]Click Go and wait paiently.
[*]Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
Please include the content of that file in your next reply.
Here it is …
Tell me if there is any improvement with accessing the web after running MiniToolBox.
Are you able to perform the scan with ESET?
There seems to be no difference - I still can’t access Eset 
OK, let’s try something another.
https://sites.google.com/site/cannedfixes/activescan/panda-av.jpg
Scan with Panda Cloud Cleaner
Please download Panda Cloud Cleaner and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
[*]Install the scanner by right-click on
https://sites.google.com/site/cannedfixes/activescan/panda-av.jpg
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator.
[*]It should start itself automaticaly after the installation.
[*]In the main console click Accept and Scan.
[*]This scan won’t take long, about several minutes (depending on your system specs). Let it run uninterrupted.
[*]At the last stage you will see a couple of messages about veryfying & analyzing results. Wait patiently.
[*]Upon completion you will see detections window. Enter one of them and click there View Report at the bottom right side.
[*]A notepad window named PCloudCleaner.log will open. Save it to your desktop.
[*]Please include the contents of that file in your next reply.
In any case don’t remove on your own anything that is found! Any removals will be done manually after careful analysis of the scan results!
Don’t forget to re-enable your switched-off protection software!
After we’re done you may uninstall Panda Cloud Cleaner from your machine, if you wish to.