Hello Community. At first: I’m sorry, but my english is not very well. I hope you can understand me…
My Notebook has installed Avast Home. The last Update I done today at 12 h… OS is Windows XP Home SP2, all Updates…
A complete Scan with Avast Found a Win32:Ircbot-CDR [Trj] in the Folder C:\Programme\E-Plus\E-Plus Online Connect\bin\loader.dll
This File I scanned with VirusTotal.com and no other Programm found anything… I think, this is a FALSE POSITIVE
I’ve got the same problem. It’s preventing me from using my Vodafone Mobile Connect account.
Vodafone say they’ve had several reports from customers on this.
I agree it must be a “false positive”. Even if I re-install my software from the original manufacturer’s CD the files loader.dll and NWV620.dll are blocked, yet I’ve been using this software, with these files, for months.
I’ve sent an e-mail to Avast support, but haven’t had any response yet. I hope they hurry up! I’m stuck using a slow dial-up modem instead of my fast mobile connection (which means that most of the time I can’t connect)!
I hope they hurry up! I'm stuck using a slow dial-up modem instead of my fast mobile connection (which means that most of the time I can't connect)!
You can go on the Avast Icon in the System-Tray, right mous buttom and Options (Programm Einstellungen - in german).
There you can set a exclusion for the files you need for the connection… After this, Avast don’t scan the files in the exclusion list…
Please send it in a password protected zip to virus@avast.com
Please, mention in the body of the message why you think it is a false positive and the password used.
As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button…
You can use wildcards like * and ?. But be carefull, you should ‘exclude’ that many files that let your system in danger.
After that, please, periodically check it - scan it into Chest, right clicking the file - there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected as being infected then you can also remove it from the Exclusion list.
