A few days ago, Avast! alerted me about a Win32.Malware-gen infection. However, every time I tried to quarantine (not always possible) or delete the file, another alert would occur shortly afterwards.
I tried using Spybot (and managed to remove a few infected files) but, after rebooting my PC (and allowing Spybot to run a system check) a windows error message popped up consistently (“error loading: C:\windows\dsxewm6.dll Access denied”) almost covering the screen. Although Spybot didn’t detect anything further, I was still getting alerts from Avast! about the same infection. At one point, Avast! instructed me to reboot my PC because it couldn’t deal with the infected file(s) any other way. So, I rebooted and Avast! scanned my system in DOS. However, as soon as it detected something, my keyboard was unable to select an option to deal with the infection.
I then decided to reboot my PC to safe mode and ran all the anti-virus programs I have on my PC: Avast!, Malwarebytes’ Anti-Malware and Spybot. All of them, except Spybot, found further infected files and they were promptly quarantined. However, after restating my computer normally, Avast! once again notified me of the same Win32.Malware-gen problem! This has happened three times so far and, on each occasion, they were quarantined.
To be safe, I decided to run a quick Malwarebytes’ Anti-Malware scan and found yet another infected file and quarantined that as well (and I hadn’t even started using the internet yet). Since then, Avast! haven’t notified me of any further infections but I’m not completely confident that the problem’s been solved. I’d really appreciate if someone could help (especially Essexboy). I’ve enclosed logs from most of the programs I’ve used (including an OTL log).
Cheers.
