I am using another computer to send this. This morning my DH was downloading a pdf using Mozzilla Firefox. He has been having trouble lately downloading pdf’s with Firefox, just hasn’t had time to fix extensions or whatever is needed. He attempted to download a pdf and somehow ended up clicked on an advertisement with the green download icon that he thought would help complete the download. He clicked and the download and Avast came up with a warning. We backed out and moved it to chest and thought all was well. I switched to Googlechrome and the PDf came up just fine. He shut off the computer and went to work. I turned the computer on and Avast immediately went into the bootscan.
It is still going or sitting waiting for me to give a command. So far it has moved to the chest; win32:Dropper-gen [Drp] ,
win32:Installer-J [PUP], win32:Mindspark-A [PUP], win32:SmartBar-A [PUP].
Before it got to the question it listed: File C:\users\Herman\Desktop\Games\DosBox\DosBox-o.63-install.exe|>$INSTDIR\dosbox.exe
Error 42145 {Installer archive is corrupted.}
The Avast has stopped the scan and is asking me a question. " C:windows\Installer\4472c.msi|>Smartbar.Cab|>LinkuryExeName Is infected by win32:SmartBar-A [PUP] Move to chest:File is windows folder, are you sure? 1-yes 2-yess all 3-no esc-exit
It is just sitting with that on the screen.
Please help, just tell me what to do on the infected computer. I don’t want to mess it up anymore than it is by deleting a Windows file I need without instruction how to get it back. Thank you :‘( :’(
Before it got to the question it listed: File C:\users\Herman\Desktop\Games\DosBox\DosBox-o.63-install.exe|>$INSTDIR\dosbox.exe
Error 42145 {Installer archive is corrupted.}
Thank you for the quick response. What about the question
“The Avast has stopped the scan and is asking me a question. " C:windows\Installer\4472c.msi|>Smartbar.Cab|>LinkuryExeName Is infected by win32:SmartBar-A [PUP] Move to chest:File is windows folder, are you sure? 1-yes 2-yess all 3-no esc-exit”
What do I do with this. I need to choose something?
It is some adware/toolbar crap
If you are unsure … select nr 3 … then when done attach the logs from the guide i linked to and a malware expert will help you
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
Adwcleaner found problems listed in Folder, Files,Registry,IE, Firefox, Chrome. Do I need to delete all of the checked items? I have not done the report. Will it delete all of the check is has listed if i do the report?
Almost done.