i have a serious problem with this worm, avast says it cant delete it… I hope you guys can help me out… I would really apreciate that
this is a generic detection. in order to help with removal I need a specific name. run housecall http://housecall.trendmicro.com and tell me the name of the trojan it finds.
i runned the housecall and it found: win3d:Dialui[trj] (filename C:\DOCUME~1\Even\LOCALS~1\Temp\V4OG3Ca02340)…last day avast said that a file under the name “kernel.exe” was infected… im not so sure with this + I am n00b :
tell house call to delete this file or tell avast to delete it either way
let avast delete kernel.exe.
its not that easy, i’ve tried over and over to delete the trojan(delphi), avast just gets errors when I try to delete it…but,the other trojan(win32:dialui[trj]) was no problem to remove… what can i do to get rid of that other ignoring trojan? :
have you tried to scan with avast in safe mode?
I scanned in safe mode, found the trojans and got stuck with error when trying to delete…
Hi,
reboot the PC in safeMode, login as Admin, make sure that avast resident shield is not running (pause it if necessary).
THen navigate with file explorer to the TEMP-folder in your first posting, and delete ALL files in it
do a thorough scan (including archives) of the whole system while still in safemode
if the trojan is gone, reboot normally
if not: please post the full/complete/exact path to the file that avast finds the trojan in
- apply all Windows updates
- check/close/secure your network shares
- Install, update, scan and fix with:
spybot, ad-aware, cwshredder (DL-Links here via the board search) - secure IE-Browser: /disable/restrict ActiveX & scripting
-exercise caution when surfing in the future
yeah
it worked! ;D
thanks so much for helping me
Hehe you’d just have to terminate trojan process running in the background