dear friends: i got message from avast of finding the virus WIN32.TROJAN-GEN.VC. the avast couldnt repair it the infected file is windows\system\sysreq.exe.
pls. am begginer, help me how to get rid of this virus,thnx alot
Avast should be able to delete the file in Safe mode, or just kill the task sysreq.exe by using the Taskmanager and delete the file than.
Press ctrl-alt-del once. Close the process in the taskmanager. Then run a full system scan with Avast.
THE FILE IS NOT SHOWN IN TASK MANAGER . WHAT TO DO.
Hi,
what WIN do you have ?
here are several links with removal instructions:
ClickME!
test the file with OnlineScanners e.g. from Trend & KAV (see below) to get a more specific name
(you need to temporarily disable AV-Resident Shields/Monitors to be able to scan the file online)
-remove the Virus/Malware and it’s system modifications according to VirusInfos
from Avast, VGREP, TrendMicro, Kaspersky;
you might also try searching for the virus name or filename with google
general removal procedure:
- disable system restore on Win ME/XP
- best reboot in SafeMode (F8-Boot)
- kill respective Backdoor/Trojan process with task manager (if it still exists in safe Mode)
- search for the file/process names in the registry; remove the malware’s startup entries in the registry
- disinfect or (if disinfection is not possible) delete the file; this may be possible only after a reboot
-Secure your system (change passwords, secure shares, install patches/updates for WIN, IE etc…)
-scan your whole system with updated avast and maybe a 2nd scanner ,e.g. TrendMicro to check whether your PC is clean
- reenable system restore on Win ME/XP
if it’s of the trojan-gen kind: spybot, ad-aware and cwshredder might also help
if you still can’t remove it, you could post a logfile of Hijackthis here
see www.lurkhere.com ->nicefiles and www.lavasoft.de
Further Details and Links via the board search above