need some help removing this trojan from both laptop and desktop. Avast picked it up today but no idea how both laptop and pc got it.
Have gone through some threads and downloaded Malwarebytes which found 2 infected files which I deleted through the program and also did a reboot straight after it. I then run OTS with the same settings as per this thread http://forum.avast.com/index.php?topic=51642.0 which has now poduced this log http://www.mediafire.com/?hu1nd212tyg
Any help as to what else I need to do to clean up the laptop would me much appreciated
The desktop is doing a full thorough avast scan so will start on that cleaning once its finished.
Why can’t avast deal with it, e.g. what error are displayer ?
Or haven’t you chosen any of the actions to take (Move to Chest) ?
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe
Or check the source file using notepad C:\Program Files\Alwil Software\Avast4\DATA\log\Warning.log and copy and paste the entry.
Hi all. I also picked up this Malware-Gen today. Don’t remember all the files it said was infected but they were all dll files for my Epson printer, I went through all the remove, delete process. But it popped up again when I tried to print. I removed all the printer softawre & the printer then did a fresh install from my Epson disc that came with the printer. Avast kept interupting the install process. I finally had to stop Avast to get the printer re-installed. I ran Windows defender & it did not find any viruses. Since my Epson printer does keep in touch with Epson to buy new ink I think it was a false alert. I will check back to see if anyone else is having the same problems. deains
not sure if it is related but i also use Epson printer.
The reason I did not run avast to pick up the viruses is because sometimes it gets confused with what is really a malware and what is not. For example why out of the blue would Epson dll’s become malware?
Can anyone check my OTS report and see if I have anymore that need cleaning?
The PC is almost done with the full scan for avast and has picked up some issues. Will try clean them and run it again along with Malwarebytes and see if that picks up anything else.
@ inishmore
I’m not familiar with OTS, but I would say it is somewhat premature, given we have zero information about your problem and that is why I asked about the detections in my post, file name, location, malware name, what MBAM found, etc…
We ask questions to get a better idea of the problem, which helps us to help you, without answers we are in the dark.
