Recently I received a notification from Microsoft that my laptop which came with Windows 7 was compatible with new Windows 10 and I was invited to participate in a free upgrade to Windows 10 which I accepted.
Upon loading Windows 10 I was initially quite pleased with its functionality and ease of navigation but then a pesky problem reared its ugly head.
When using windows 10, frequently my desktop screen including my toolbar would go “black” and I would lose anything I was working on and had to open it up again.
I would also say that it seems that Windows 10 takes longer to startup than Windows 10 but my primary issue is the recurring black screen.
I have since reverted back to Windows 7 but would like to switch back to Windows 10 if I can find a solution to the “Black Screen.”
Although Windows says your system is compatible with Windows 10, this doesn’t mean it is correct.
It happens that is says so while there are no Windows drivers for all hardware.
First thing to do is to find out what exact hardware (chipsets etc) you have.
Then visit the manufacturers websites to check if they have Windows 10 drivers for it.
Make sure they are suited for your OS. (32 or 64 bit)
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In the tool > report > report wizzard > next > hardware related pages > select “plain text” > finish
It will start running and when finished present you a text file with the hardware it has detected.
The main things to check are :
Display > video adapter
Multimedia > audio adapter
Network > network adapter
Visit the manufacturers website and check if they have drivers for it.
I went to the Dell Website and confirmed that I had all of the current drivers for my Dell Product.
I ran the Everest Tool. Attached is the Everest Log.
I ran the Driver Talent Tool. It indicates that one driver needs to be repaired and four others need to be updated.
This is somewhat strange as the Dell Website indicates all of my drivers are current.
After running Driver Talent I notice at the bottom of the results it says: “Activate Now.” It asks for a “code.” I am not certain what this means. Is this a site where they run a free analysis and then charge you for a “repair.” This element of their site is a tad perplexing and I could use some clarification on what to do next.
Does anyone have any further insights to offer as to the possible causation and cure of the “Black Screen” occurrences when using Windows 10 on my laptop?
If you will look at my subsequent post you will find that I utilized the tool that you kindly posted and posted the log results.
Unless I am reading the log incorrectly I see no problem there.
I also ran Dell’s “System Detect” on my laptop and the results indicated that I have all current drivers installed.
So, these not appearing to be the causation and going back to my original question I am wondering if anyone has any other insights as to the cause of the “Black Screen” when using Windows 10.
I have tried each of several “System Restore” points but after running for quite some time the result is always something to the effect that the attempt to restore failed.
Insofar as I do not know what an “image backup” is I shall venture to say that I do not have one.