Windows 10 crash once shutting down if Avast installed and NOT if not installed

Avast Free Antivirus / Premium Security
1

I’ve a problem : Windows 10 crash once shutting down with blue screen, this appears since one month on my PC. :o

I’ve latest signature & latest avast soffware (Avast Internet Security) and everything is activated, Windows 10 has normal behaviour (and checked latest updates) this is just when i want to shutdown my PC that i’ve blue screen while shutting down.

I searched a while … :-X and just found that if i disable temporary all agents Avast before power down i still have problem.
BUT if i remove AVAST using Windows uninstall, my PC stop to crash while shutting down. If i reinstall latest Avast the problem appear.
So in think the problem has link with Avast. Please help !

2

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

3

No error was found by tools and File ID is : R6NF8

4

OK, I forwarded it…

5

Any news ?

6

The devs are looking into it…

7

It should be nice to have an answer :stuck_out_tongue:

8

I forwarded it again…

9

Hi keys13790,
may I ask you to set driver verifier to our aswStm.sys driver
https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/the-verifier-utility

10

Hi, It’s set and this is some information’s i got using it. Is it what you request ? i’m not familiar with this tools please can you clarify what you need from this tools ?
Please find a picture using this tools with your driver …

11

Hi keys13790,
in first dialog select radio button “Create standard settings”, Next >
in second dialog select radio button “Select driver names from list”, Next >
choose only aswStm.sys in first step because whenever verifier finds a bug it invoked BSOD !
Good luck !

12

I ran the tools as you suggested and no problem was found,
So what could be next step ? Open a ticket to Avast ? Else ?

13

You could try the latest beta: https://forum.avast.com/index.php?board=15

14

It’s same problem even after the installation of this beta :cry: