I’m hoping someone here can help me. I’m a complete noob, so please forgive me if I don’t use the right techie language here. :-[
I have a Sony Vaio desktop with windows 7 64 ( I think ) bit home premium on it.
I was experiencing some annoying popup thingies on the bottom of my screen whenever I was on the web, and Avast (free) wasn’t detecting anything, and nothing got rid of it.
So like a complete moron ( ugh ) I ran something I found, called Hitman Pro. It found some adware/cookies and deleted them but it also detected 3 things it listed as “suspicious”. I chose to quarantine them and it needed a reboot to complete. Before rebooting, I copied that log to my desktop, just in case.
When I restarted my PC it said unable to start windows, etc.
I tried last known configuration ( no good ), system restore ( can’t do it, but then it’s never functioned ), and of course, I don’t have a recovery disk.
I can’t get into safe mode either.
Windows repair just keeps endlessly looping, and asking to reboot.
I can get to the command prompt…
From there I was able to see the directory of my desktop and get to that log hitmanpro made.
The two files that it seems the ‘hitman’ apparently “took out” (bad pun) are: aswRvrt.sys and aswVmm.sys - which, upon googling, led me here.
Please please please help me…
I’m a digital artist, and while I regularly back up my work, I can’t even begin to tell you what I’d lose if I had to wipe this baby…
I’d be grateful beyond words. And again, my apologies if I sound like a complete moron. :-[
PS : I don’t know if it helps but the dvd drive is working. I was able to see the contents of a dvd I put in, at the F prompt. So I can burn a disk on a borrowed laptop if need be.
( I’m currently at D:\Windows\System32\drivers> thinking maybe I just need to replace those two files? Please don’t laugh if that’s ridiculous…I’m desperate… :-[ :-[
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Good, I saw some adware there when I looked at FRST and If you wish I can clear that as well
Also could you repair Avast to ensure that it is now fully functional
Plus I would recommend you uninstall Hitmanpro
[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs
I certainly do want your help with it! Thank you!
Okay… I’ll remove/reinstall Avast and then try to remove Hitman ( although I’ve recently seen quite a few posts online from people who seem to have difficulty with that…)
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.