I’ve tried submitting multiple tickets and calling many times. (what kind of help hotline has an answering machine?!) I’m not even sure this is in the right forum but I’m sick of dealing with this;
I purchased the full protection on November 11th. I used my activation code and it did not work. I was bothered with more pop ups on buying something I already had. I requested my license be emailed multiple times and when I try to use it I get this error “unable to insert license file. the license file does not contain any valid license.”
I’m so annoyed with the customer service that at this point I would like a full refund so I can be done dealing with this horribly run company.
I don’t want to put any of my license or activation codes on here so I’ll just provide the ticket number - #45272 (17 days old!)
I’d really just like to get straight to the refund. I’m very done dealing with this.
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I guess I haven’t been clear. I am done dealing with this company. A month of nothing and I have to go to a public forum for help. Please make sure there isn’t an auto-renewal set up for whatever I bought.