First morning after installation of Avast! 4 Home, and my Incredimail starts up as normal. Avast! detected two incoming Emails with Win32:Netsky-C[Wrm] … one said ‘Believe me’ and the other ‘Is that your attachment?’.
Avast! came up with the “Don’t panic!” message and options to ‘send to chest’, ‘repair’, and ‘delete’. The delete option had the ‘delete on restart if necessary’ option (I think that’s what it said - so I ticked it.
My questions are these ;
1. Because I, obviously, did panic a bit, I noticed that the Emails didn’t delete, so I restarted the PC, but they were still there and hadn’t been deleted. Did I do something wrong ?
2. I deleted them manually from my inbox and they are now in my deleted items folder in Incredimail. What should I have done, and what should I do when Email infected files are detected in future please ? Which is the preferred option of the ones given ?
I have looked at the Help pages but can’t get a clear picture of the precise actions I should perform when an infected Email is found.
3. Should I now permanently delete the two files and should I be performing some sort of cleanup, or repair, of my system ?
4. I can’t find any evidence of Avast! having found these two files in any of Avast! 's logs, etc… Should there be ?
5.Basically what should I DO NEXT PLEASE ?
Thankyou very much for helping, and I’m sorry my first contribution to this excellent forum isn’t exactly a contribution, but more a plea for advice.
There weren’t any attachments visible. I guess that means they’d already been deleted even before the Avast! alert appeared on my screen. Is that the case ?
Also, do I need to run a scan or repair process please ?
I also have problems when avast detects an infected file. I get to the options window, repair, delete, etc But it can not do any of them and returns an error message about not being able to find the specified file (which is a .zlo). At present I am just manually deleting the infected messages (still with attachments).
