YOU ARE UNPROTECTED. avast background service is not runing.

[Asyn]

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

[system]

the same problem i updated today to the last version of avast premier antivirus (12.2.2276) and i encounter this error after every install.

date to update 31/12/1969 18:00:00

And have tried un-installing and re-installing the program

W10 64bit.

[system]

I Tried to repir an uninstall and reinstall an i had te same problem.

W10 64 bits

[system]

The problem is the same, after the update stopped all screens, background service does not start. Attempts to include failed. Not helped remove and new installation of Avast free antivirus. Requested support, it remains to wait for decisions from the developer.

[falcongrey]

Just an interesting note to throw out there, while my desktop flopped with the new update my laptop is running it without any issues what-so-ever… ???

Desktop has been reverted to previous version but leaving the laptop running with no issues.

(And yes, already submited a ticket for the desktop before the revert.)

[Asyn]

See: https://forum.avast.com/index.php?topic=189221.0

[Staticguy]

Must be a bug from the beta version which was undiscovered or missed out. I am having the same issue. It sucks >:(

[system]

FWIW, I upgraded my laptop yesterday from W7 to W10 Home.
And while I was at it, decided to update Avast to the latest (.2276) version as well.
Usually, I’m very cautious about upgrading AV packages, because of the risks and the tremendous waste of time when something goes wrong, but by the time I checked the forums there were no signs of trouble yet.
I was simply too quick.

At the time of this writing, there is a sticky at the top of this thread saying that they are aware of the problem and are working on it…

Edit: extra post.

UPDATE:
The problem lies in the communication between the GUI and the Avast services.
This means that despite the error message you see in Avast, the services/shields/protection are active and running.
A fix should be released soon…

[system]

Similar to other Win 7 users I had the update yesterday and exactly the symptoms reporting Firewall off, 5 shields disabled. Tried both repairing and reinstalling to no avail.
Unable to perform even smart scan or any type of virus scan. It appears we do have an issue with the latest update.

[Pondus]

you may read this >> https://forum.avast.com/index.php?topic=189221.0

[matom]

I have the same problem. Repair did not help.

[Eddy]

Ofcourse it didn’t. see reply #29

[Asyn]

@Eddy post:32

Ofcourse it didn’t. see reply #29

Or even Reply #25.

[avaster78]

I haven’t got this issue. Windows 7 Home Premium and the latest Avast free.

[GopherJohn]

@Gopher John post:11

However, this afternoon after leaving this laptop on standby for an hour and then activating it, I also got the AvastBackground Service is not running and Firewall off. They would not restart nor would a Windows restart clear the issue. I wound up uninstalling 12.2.2276 and reverting back to AIS 12.1.2272 for now.

On this laptop that I reverted to AIS 12.1.2272, should it be safe to again update via AvastUI without having the “unprotected” issue again? I do have AIS 12.2.2276 “12.2.3126.0” still downloaded in case that would be better.

[Eddy]

https://forum.avast.com/index.php?topic=189131.msg1328660#msg1328660

[system]

This is working for me THANK YOU !!!

Is avast working hard to fix this ? I mean, I would ask a refund If I dont have any news next monday. This is not acceptable.

@Matthew81 post:17

I have confirmed that the latest version was causing the issue for me. Here’s what I did to downgrade and prevent it from automatically upgrading to the latest version again:

[ol]- I logged into My Avast to download my License (file: “license.avastlic”).

• I downloaded the offline installer for the previous version of Avast Internet Security from FileHippo (in my case 12.1.2272).
• I downloaded and ran the Avast Uninstall Utility (file: “avastclear.exe”); this will reboot you into Safe Mode.
• After the uninstall and rebooting normally, I ran the offline installer and disconnected from the Internet immediately after the initial trial license activation before it had a chance to download the latest version (because Auto-update is enabled by default on a clean install). To do this, I simply disabled my LAN adapter, but you may choose whatever method works for you.
• After the install and initial activation completed and while my Internet was still disconnected, I went into the Update settings for the “Program” section and changed it from “Automatic Update” to “Ask when update is downloaded,” but any of the other options will work.
• Now in the Subscription settings I loaded my license that I downloaded earlier.
• I restarted once again in order to be absolute sure that the setting had taken effect before reconnecting to the Internet.
• Finally, I reconnected to the Internet.[/ol]

Note: I also chose not to log into my account on the client for now as I was concerned that it might sync some old settings and re-enable Auto-update. I will probably leave it like that until this bug is fixed, hopefully in the next version.

Cheers!
Matthew

[BeSecure]

This is now fixed. All fresh installations are OK from now on.
For existing affected users, if it doesn’t update automatically, the fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot.

[system]

Okay I will let the update happen, I reply here if its working.

[system]

Its working now. Thank you.