You are unprotected - Avast background service is not running

Avast Free Antivirus / Premium Security
21

Ugh, my mistake. Unfortunately, I decided to uninstall and go with another product right before I saw this (so my files are all gone).

Thank you for your willingness to help!

22

It can be the log(s) are not gone.
Uninstall through control panel does not remove everything from avast and neither does avastclear.

Please check if the dump file(s) are still there and if so, submit them to avast (Igor).
The information can be useful to help others/solve a problem.

And your mistake…
Hmmm, ok it just has been christmas and I am in a good mood.
I’ll forgive you ;D

23

I ran both Uninstall and avastclear and I don’t have any AVAST folder anywhere on my C drive anymore (in ProgramData or elsewhere).

Maybe someone else with this problem looking at this forum can grab theirs and send it?

24

Thanks I have now found Log files and there are quite a number which start unp then a load of numbers ending mdmp.

25

Resolved! - My yellow shield on tray icon - You are unprotected problem.

I ran Smart Scan (which took a long time) and turned off the PC when it completed (unfortunately did
not think to check the AVAST tray icon before turning PC off). Turned PC back on. Rebooted Windows (XP), and the tray icon was back to normal (Your system is secured. All shields are on). This in spite of the fact that “Smart Scan” reported no problems found. Hope this is helpful.

26

So what am I to do now I have found these files? Please???

27

Follow the request made by Avast:
https://forum.avast.com/index.php?topic=180982.msg1280186#msg1280186

28

I have followed the link from Igor but I just get a screen as in attached pic. As I am not a computer expert I really don’t know what to do next as there are no instructions on the page.

29

nompere2004, here are 2 options for you. The easiest is the 1st one.

Option 1: Internet Explorer

  1. Open Internet Explorers (not Chrome or Firefox)
  2. Press “Alt”, and the menu bar with File, Edit, View, etc will show up
  3. Go to View > Open FTP site in File Explorer
  4. Drop the file in that folder (incoming)

http://s2.postimg.org/6mkodj6rd/image.jpg

Option 2: Filezilla

  1. Download Filezilla Client (not the Server): https://filezilla-project.org/
  2. Put ftp.avast.com in the “Host” box
  3. Click “Quickconnect”
  4. Drop the file into incoming

http://s14.postimg.org/vfbrk6hn5/Filezilla.jpg

30

Sorry but I run Windows 10 so it is not Internet Explorer, it is Windows Edge. However I refuse to run Microsoft browsers (IE or Edge) as I am not convinced of their security and only use Chrome so this i not of any help at all… thanks for trying to help. It still all looks a little beyond someone of my computer abilities anyway.

31

The instruction hold true regardless of the browser used.
From a security standpoint, all major browsers are equally secure or insecure.
Features usually determine user preference. :slight_smile:

32

Have tried to open the page to enble me to copy the file but it really isn’t accepting it. I followed the link from Igor and saw the screen shots but I am unable to do it. I’m sorry but I am not a techie.

33

If this is of any use I have found that the occasions where Avast switches itself off is when I have accessed my Yahoo Mail. There is a problem flagged up that a folder eg Inbox, Sent, etc cannot be accessed. I then check my Avast status and find that it has switched off. This does not happen everytime I access Yahoo Mail but every time there has been a problem accessing a Yahoo Mail folder that is when Avast switches itself off. It doesn’t seem to switch itself off at any other timeor when accessing any other websites. I did a test and didn’t access Yahoo Mail at all yesterday and Avast didn’t switch off. As soon as i accessed Yahoo mail today there was a problem and Avast switched itself off.

34

Which part of Avast turned off ??? Which shield ???

35

All of them. The tray icon had a red x and all shields were off.

36

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed.
If that doesn’t work proceed with the following
Clean Install of Avast:
https://goo.gl/4Ptzkf

37

I know this thread is a few months old but I just wanted to add how I fixed my avast problem (can’t enable shields). My problem started today and after a couple hours of trying to figure it out (multiple cleans/fixes uninstalls reinstalls 20 reboots), I went into add/remove programs. There are 2 programs there “xna 3.1” and “xna 4.0”. I uninstalled xna 4.0, rebooted, and my avast works just fine now. Hope that might help anyone having the same problem.

38

What OS ??? I don’t have any such items in the Programs and Features section in Windows 10.