I’ve been using avast for some time now which has automatically updated ok but today I got the “cannot connect to server” message when avast popped up box from systray saying a new version was available which I duly clicked on.
Here’s tail end of my log:
23.04.2005 10:59:17 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274C
23.04.2005 10:59:17 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
23.04.2005 10:59:17 general: SelectCurrent: unable to find any suitable server in ‘main’
23.04.2005 10:59:17 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 19
23.04.2005 10:59:17 internet: tried 19 servers to get file ‘servers.def’, but failed (0x20000004)
23.04.2005 10:59:17 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Richard\LOCALS~1\Temp_av_proI.tm~a02040\onefile, servers.def, error: 0x20000004
23.04.2005 10:59:17 package: Tried to download servers.def but failed with error 0x20000004.
23.04.2005 10:59:17 general: progress end - 1
23.04.2005 10:59:17 general: progress end - 0
23.04.2005 10:59:17 general: progress thread end
23.04.2005 10:59:17 general: Err:Cannot connect to download11.avast.com (67.15.38.62:80).
I am using a laptop with Windows XPHome with SP2. My (broadband) internet connection was up and running with Outlook Express and Firefox open and working. I checked my firewall (Sygate) was allowing avast applications (ok) and even tried with Sygate set to “allow all” which didn’t help. I searched these forums for ideas and found a good few posts searching on the word “connect” with “server”
I tried most ideas that didn’t involve uninstalling either avast or firewall but to no avail. I was able to ping download11.avast.com by name or address.
I was about to give up and post a message on these forums when I thought I would try closing everything and rebooting my laptop first.
Shortly after reboot an avast message box said my operating system needed restarting so I restarted again. [Not sure, but there may also have been one messsage at this stage, from Sygate, about a DLL (avast related) having changed. As I say, not sure of this]
After this restart I began to get the usual Sygate messages about updated avast related things “do you want to allow access”, which always happens after avast program updates so I assume all is ok now.
If I click “About avast!..” I’m now showing Build: Apr2005 (4.6.652) and I think it was Build: Mar2005 before. If I try a manual update now I get the following summary:
Information about current update:
Total time: 4 s
- Program: Already up to date
(current version 4.6.652)
- Vps: Already up to date
(current version 0516-7)
Server: download12.avast.com (67.19.134.114:80)
Downloaded files: 3 (0.03 KB)
If anyone gets “cannot connect to server” on a system which normally updates ok it may be worth restarting their machine before tinkering with anything else.