Hi All
Is there any way I can use avast so that it doesn’t change my email server for me because my ISP won’t work if I have Avast. BT Internet doesn’t like the options on the server page changed, there must be a work around to make the two of them work properly.
I received the above as an email and I’m stumped because even though I use Avast I’v never had a problem like that with my ISP.
Peter
Avast doesn’t change any mail server. It just changes some things in the mail setup. This is needed for Avast to be able to scan the mail.
Avast and BT are working fine. Unless you have a account that uses SSL. That is not supported by Avast. For the rest, just setup the mail as if Avast isn’t there if you have a NT based system and Avast will take care of the rest. (you may want to chekc the authentication setting though if it is required)
If you have win 9x / ME:
edit: mpw = mail protection wizzard
Eddy
I’ve just found out my friend uses BT’s Premium Mail Service, she’s more money than sense ;D. This gives her added protection and I’m wondering could their protection and Avast scanning emails be in conflict?
Peter
Make sure Avast’s internet mail provider isnt been blocked by a firewall.
What Operating system does your friend have?
and
What email client?
Please read attached text document.
All I need to add is what it does to my user names for email … for the one for here it adds after the user name … “#mail.ic24.net” and to my main BT one it does the same … “#mail.btinternet.com”
I do hope someone can help as I’m pretty fed up.
I’m Peter’s friend …
38Special
but I would like to use Avast as a back-upIt is never advised to have two different av's on 1 system. Mostly they will only lead to problems, which even make them both not working.
I suggest she makes a choice on which one to use.
If she chooses Avast:
If she chooses avg:
It is never advised to have two different av’s on 1 system.
Mostly they will only lead to problems, which even make them both not working.
Eddy
I think you’ve lost the track here. She wants to use Avast as her AV prog but its bu*garing up her email program so she’s reverted to AVG. She doesn’t run them both at the same time. You can have 10000 email programs on your disc as long as only 1 is active at any time. Give her credit for some intelligence. I’ve been promised a fiver for printing that. 
Peter
If that is true, then why did she say that about Avast having as backup?
EDIT:
If she reverted to AVG there isn’t much we can do.
She needs to have Avast installed if we want to try to solve the problem.
If she reverted to AVG there isn’t much we can do.
She needs to have Avast installed if we want to try to solve the problem.
Eddy
Lets start again. This is my friend, I think,
who I mentioned in the 1st message in this thread. Off course she still has Avast installed but at the moment she’s using AVG because Avast is blocking her email program so she deactivated it and made AVG her default AV program.
Eddy she wants to use Avast but it’s not working for her so I came here to the Avast forum for expert help for her. She got fed up waiting and joined me. Now we can wait together for expert advice ;D
Peter
ok, let me get an extra chair ;D
Does the email account uses ssl?
Does it requires authentication?
Do you have a website where I can read how the mail ‘normally’ should be setup for BT?
(for that particulair service ofcourse)
38Special
If that’s you Anne give Eddy all the info he wants. SSL means a secure connection I think.
Peter
Eddy,
My email doesn’t use SSL but does ask for authentication … which is why I can’t understand why so much gets changed when I try to collect my mail … as I said previously, it even knocked my broadband connection for six … said I was connected but no sign of the connection … no icon or anything.
38Special 
38Special,
If the email client uses secure authentication then avast cannot scan it as the email is encrypted.
I’m not aware of any Anti-virus that can scan SSL/TSL/Secure authentication emails :-, but we can always hope for this availability for the future i suppose 
–lee
So there you go Anne : Avast will not scan BT’s Premium Service emails so you might as well stick with AVG until Avast joins the modern world ;D
Peter
Hold your horses. ;D
Lee mixed up a few things.
Authentication is something else as SSL.
Avast is perfectly capable of handling smtp servers that requires authentication.
If this doesn’t allow you to use the mail:
Setup the mail manually as explained HERE
Test the mail. Let us know what happens.
Make sure that Avast is allowed in your firewall.
Eddy,
Thanks for that, I just couldn’t understand what/where I was going wrong.
I will test it and all that and let you know.
Anne
38Special
ahhh, there using SMTP, im with you, thought you were talking about the encripted version :-[, sorry for the mix up
–lee
Eddy,
I did everything asked correctly … I cut and pasted to print off … and it didn’t work and didn’t want to.
It’s totally messed up my yahoo settings which I now have to reset! So I’m not a happy person … I couldn’t even get up any user name settings on Outlook Express or passwords when I connected to the internet … I didn’t even get as far as I normally get, so what now!!!
I want to use Avast but something in either 98SE or Avast is conflicting … don’t ask what, I have absolutely no idea!
Anne
38Special
Real strange :-
But we are not gonna give up
If the mail is working at this point:
Let us know what happens after each of the above steps or if it goes wrong,
let us know where exactly it goes wrong and mention any error you are getting.
Good luck and take your time.
@ Eddy,
I think this might be the email programme 38Special is using
http://www.btopenworld.com/mail
The “find out more” and “I’m new to email” links might give a handle on the settings to assist in your trouble shooting viv-a-vis avast! settings. Can’t help much myself as I’m cable here in U.K.