Avast and BT Internet

General Topics
21

Yeah, I already had a look at that.

Outlook Express (POP/SMTP) and webmail based email access
So it should work without problems.

HERE is the standard setup for Yahoo with OE.

22

to inthewildteam …

I actually use BT Internet through BTYahoo and it’s not the webmail. I use the Premium mail service to be able to open my mail in Outlook Express 6 which IS THE mail program … NOT BT … they have not developed their own email program YET!!!

You admit you’re on cable NOT BT Broadband proper

38Special

23
24

38special,

can you confirm that the links provided by inthewildteam and me are indeed applying to your account?

25

I looked at that and comparing the free and premium service and I couldn’t see any reference to SSL or anything that may be vaguely connected with this problem.

26
You admit you're on cable NOT BT Broadband proper /quote]

Yea Anne I know it’s blo*dy hard to knit with BT Broadband.

Anne go easy with them they’re trying to help. ;D

You’re never this aggressive in the forums :smiley:

Peter :stuck_out_tongue:

27

@ 38Special

On NtHell cable (for my sins)

A quick question, did you set up your net access manually or use a BT supplied cd? Specifically your email accounts?

28

Did some more checking in the help and support pages http://www.btopenworld.com/mail/helpandsupport and these are the mail servers.

[b]9. What are my mail servers?[/b]

Your Incoming Mail (POP3) = mail.btinternet.com
Outgoing Mail (SMTP) = mail.btinternet.com

And item 13. How do I configure Outlook Express to receive my BT Yahoo! Premium Mail? (ominous or what)
http://www.btopenworld.com/faqs/manual_email_setup

Again nothing there out of the ordinary (other than it is for OE version 5 sooo old) a pretty bog standard email account set-up.

29

Eddy, no they don’t. I’m with www.btinternet.com and have been for about 4 to 5 years. That’s why I got slightly uptight with him … the setting on cable are slightly different to BTBroadband which I got into in Sept 03 when all bar the modem was free …

With regard to using Premium mail, I am using it because if you use the free one, the basic one, it doesn’t download the emails to a user’s PC anymore … hasn’t done since last November.

If you have a Basic account you can only view and answer your mail online and with the volume I get, my inbox would never be empty and would get so full my account would be closed down …

Peter, just seen your mail about NTHell(it is, isn’t it) I left them to come to BT and had no problems until I attempted to use Avast last year.
I set it up the mail accounts manually … you have to with the Broadband package I’m on [£25 - 1p] … you don’t email accounts with it, hence the premium mail … I was using BtInternet.com for my mail long before BT changed stuff … for over 2 yrs which is why BtInternet and not Openworld … a friend is on Openworld and has lots of problems, even though she is now on the very Basic broadband whereas I have had not one problem apart from this.

I am disabled with a spine problem and as such cannot sit at my PC for the hours I would have to if I used basic mail …

thanks Peter and Eddy …
If you can access my email addy can you write to me private cos at moment in time been here for nearly [on PC] nearly 2 hrs and I’m in total agony :frowning:

Anne
38Special

30

Take the rest you need, than come back here. There is no need to rush and we got patience. We want to see this solved just as you do.

31

Thanks Eddy,

See you sometime tomorrow, probably a bit earlier than tonite but it will be after 9pm … it’s an hour of Eastenders then … not missing that! :wink:

By the way … what regiment? I thought I might know the badge but not instinct enough …

Anne

32

Echo Eddy’s thoughts. :wink:

33

Eddy

I’m with you on that. I’ve conversed with Anne elsewhere for a while but never knew of the physical problems. I want to sort it out too thats why I introduced it here, after all I recommended Avast to her.

Anne this may sound silly but why are you using BT broadband? There are cheaper ones giving you a better service that includes an email address that will let you download your emails, screened by Avast, in OE.

Peter

34

Evening guys,
I went with BT Broadband because
a) it was free for so many months and
b) I don’t have a credit card or debit card and I can pay this package on my phone bill which is paid every 4 weeks.
c) I already had a dial–up account with BT and it was so much easier to sign up for without all the hassle of changing telecom/Internet provider. Also my dial-up Anytime accout was the same account I have now. It was transferred at the time. The basic accounts downloaded to the OE6 until October 03. BT changed settings for the Basic one and to get my mail downloaded to OE6, it was switch to Premium or there was no mail to OE6 and my husband has a sub-account and it’s doesn’t cost him anything …

I had a real bad time with NTL before all this and I’d had a real bad experience trying to leave NTHell.

Does this all help because it was at the same time that Avast played up? I just don’t know what they changed but all BT Internet/Openworld customers had to download a change in settings or lose their accounts.

I heard from the support people today and they told me the same as I’d already had from you guys. Took them long enough! hehehe

Anne

35
I heard from the support people today and they told me the same as I'd already had from you guys.
See how fast the support is on this board :D They needed to read this board first before they could tell you ;D ;D ;D

Anyway back to your problem.
I asked some friends of mine over in the UK who have BT and they all confirmed that Avast and BT work fine together. (no mather what account)

36
Anyway back to your problem. I asked some friends of mine over in the UK who have BT and they all confirmed that Avast and BT work fine together. (no mather what account)

Eddy

That might be the case but it doesn’t help Anne. :frowning:

I brought the subject up here to try to find a solution for her and telling her it works for other peeps is not really solving her problem.

Ask your UK friends to forget BT’s normal ISP email service and check if BT’s Premium, encrypted, paid for email service is compatible with Avast scanning emails. I think that’s where the problem lies.

Anne have you ever tried using a HotMail address, its free, and can be downloaded in OE?

Peter

37
Anne have you ever tried using a HotMail address, its free, and can be downloaded in OE?

Peter

Butting in here.

Peter, Im afraid that would be a temporary fix. MSN announced weeks ago they are going
to begin charging, just has Yahoo did, if you want to us OE to download your Hotmail.

see here:

http://www.internetweek.com/breakingNews/showArticle.jhtml?articleID=47903173

38
Ask your UK friends to forget BT's normal ISP email service and check if BT's Premium, encrypted, paid for email service is compatible with Avast scanning emails. I think that's where the problem lies.
1] Some of them have Premium 2] It is not encrypted or the information you and 38special gave us wasn't right 3] I think the problem is just in a small setting (unless we where feeded with wrong information)
39

Thanks for that Peter.
I do have a Hotmail address a .com one not the new .co.uk one and Connie, it is still free to old customers like myself but that is not a solution to have all my mail going to one main address … especially with the Yahoo groups that I belong to … they all generate a big amout of emails, whether personal or digest and I don’t allow my main email addy to be shown at those places. I’ve had Hotmail about 8 yrs now.

Hotmail still needs to use BT Internet to download mail and it isn’t added to Avast.

Anne
38Special

40

Eddy,

It is a small setting but I don’t know which one … all the info I gave you is correct as I know it.

Do the ports have to be changed?

Anne
38Special