Cancel Cleanup Premium auto renewal

[system]

Im having the same problem, i never got the email with the order id, all i want is to cancel the renewal. I have the activation code, email, card used, everything. just please someone help for the love of god

[system]

I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal premium.

Thanks and regards,
Atul Ranjan
atulranjan83@yahoo.com

[bob3160]

@Atul Ranjan post:22

I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal premium.

Thanks and regards,
Atul Ranjan
atu.xxxx.xxx

Please don’t post you email address unless you like spam.
Contact Avast customer support: https://support.avast.com/support/tickets/new?form=1

[Stellarman]

@Noisette47 post:19

Hello, I’ve been reading this with great interest as I’m one of the many who has been caught in the Avast web. I signed up for the ‘free’ trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with ‘password not recognised’ and ‘no e-mail address registered’ messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast’s confirmation e-mail, which also confirms the e-mail address!! I’ll give Avast 7 days to get this sorted and my subscription cancelled, then I’ll plaster this experience all over every social media possible.
Not a Company I’ll be having anything to do with ever again…

Hello,

We apologize for your troubles. The process for unsubscribing is really terrible and we are already working on improvements to make it easier and clearer.

I just cancelled your subscription so you don’t need to worry about charging your credit card.
The license is still valid until June 3rd.

Have a nice day.
Avast team.

[system]

I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.

[Stellarman]

@dajhuk post:25

I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.

Hi,

I can see that the subscription associated with the email you have registered here on Avast Forum has already been cancelled.
The trial period is still valid until May 19th so you can enjoy our product until then.

Thank you and have a nice day.

[system]

Please help. I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial. My circumstances at the moment mean that I can’t afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help. I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane

[Milos]

Hello,
try steps from https://support.avast.com/article/Cancel-Digital-River-auto-renewal

Milos

[Stellarman]

@di_fxy post:27

Please help. I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial. My circumstances at the moment mean that I can’t afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help. I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane

Hello,

I just checked the status of your subscription in our systems and I can see that it has been already cancelled so your credit card shall not be charged.

Regards.

[system]

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

[bob3160]

@vlada_anjinho post:30

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

Start by contacting customer support. https://support.avast.com/support/tickets/new

[system]

hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?

[system]

@vlada_anjinho post:30

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website. I signed via Paypal. It asks for an order id which I don’t have but then asks for email and the last five digits from my credit card number but will only take four. I never received any email when I signed up either. I’d like to cancel the subscription but can find no way of doing this. I’d really like to know how to do this or get this cancelled.

[bob3160]

Start by contacting customer support. https://support.avast.com/support/tickets/new

[system]

IF YOU USED PAYPAL CANCEL IT THROUGH THERE!!! FORGET AVAST SUPPORT

[Stellarman]

@Sokratis post:32

hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

[Stellarman]

@neil_s_wood post:33

@vlada_anjinho post:30

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website. I signed via Paypal. It asks for an order id which I don’t have but then asks for email and the last five digits from my credit card number but will only take four. I never received any email when I signed up either. I’d like to cancel the subscription but can find no way of doing this. I’d really like to know how to do this or get this cancelled.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

[system]

1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on “Cancel Auto-Renewal.”
6. a small box appears, click on “De-Activate Auto Renewal Subscription.”
7. Wait a few seconds. It will then say, “Request to cancel the auto renewal has been sent.”

I will mention that this method nearly worked for me but when i got to step 7, it said, “Something went wrong with the cancellation of auto renewal”, and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password…when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on “Activation Code” it brings up a box saying “Error 305.”

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.

[Stellarman]

@silent.courtney post:38

1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on “Cancel Auto-Renewal.”
6. a small box appears, click on “De-Activate Auto Renewal Subscription.”
7. Wait a few seconds. It will then say, “Request to cancel the auto renewal has been sent.”

I will mention that this method nearly worked for me but when i got to step 7, it said, “Something went wrong with the cancellation of auto renewal”, and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password…when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on “Activation Code” it brings up a box saying “Error 305.”

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.

Hi,

your subscription associated with the email you have registered here on Avast Forum has already been cancelled on August 13th.
The trial period is still valid until September 18th so you can enjoy our product until then.

Thank you and have a nice day.

[system]

A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?