Cancel Cleanup Premium auto renewal

[bob3160]

@Nikolay17 post:40

A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?

What was cancelled and what did you get billed for ???
Contact Support https://support.avast.com/contact

[system]

I have been going around in circle trying to gt out of the free CleanUp subscription, I didn’t receive and email with an order number in it and used PayPal as my payment therefore have no way of giving the last five digits of my credit card. Some help would be great, I have tried everything they say will accomplish this.

[system]

Please cancel my Avast Cleanup subscription! It’s a big scam that costed me 55 Eur, because it’s impossible to cancel it on your own!

[Stellarman]

@blinchik post:43

Please cancel my Avast Cleanup subscription! It’s a big scam that costed me 55 Eur, because it’s impossible to cancel it on your own!

Hi,

your subscription had been cancelled on November 15th before the trial license expired.

Thank you and have a nice day.

[system]

I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!

[Stellarman]

@annemclellan53 post:45

I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!

Hi,

we are sorry for that but according to what I see in our systems your Automatic Renewal was cancelled despite the fact that it returned an error during the cancellation process.

Your trial period is still valid until December 2nd so you can still enjoy our product until then.

Thank you and have a nice day.

[system]

Much Obliged

[system]

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate Xnxx Tubegalore

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I don’t have. I can give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn’t get a confirmation email.

[Stellarman]

@alpharitto post:48

@bertolottip post:1

Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate Xnxx Tubegalore

I took me to the Avast account login page. No way to remember my password so I clicked the “Can’t access your account ?” link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn’t. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn’t allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I don’t have. I can give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn’t get a confirmation email.

Hi,

sometimes people enter wrong email address or mistype it when purchasing the trial I think it is also your case.
However usually what helps us is know your license number (the one which is visible in the product if you navigate to Menu → My Licenses and expand the product name below). If you could send it to me I will track down your record and cancel the subscription for you.

Thank you for your cooperation.

[spritefrog0]

Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here’s my issue:

Roughly a month ago I utilised the free trial for ‘Avast Cleanup’ on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any…) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I’m just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I’ve scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You’re my only hope.

[Jan498]

This licence cancelling is a sick joke… I’m trying to do it trough web portal (I’m logging with my email), in “licences” section I press “cancel auto-renewal” and what i get? “we’re sorry we couldn’t cancel your auto-renewal subscription” (i made a screenshot). I can’t do it other way because I don’t have order id - option “Forgot your order ID?” is not working either, I’m using correct email (same as for logging to this forum and web portal), I’m sure that last 4 digits of my credit card are also correct (I don’t have other credit cards, so there is no way i used another one… if this card will be charged i promise i’ll sue Avast). So i can’t contact “customer support” without this stupid order id.
I don’t think this is an accident, you want to make this cancelling impossible. Do you want to be sued?
I want to cancel my subscription for this useless product and i want it now.

[bob3160]

See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/

[Jan498]

@bob3160 post:52

See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/

No, it won’t help because I don’t have “order id” to contact support and I can’t get it back - as I said “Forget you odred id?” option is not working
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it’s completely insane - you want to make everything harder to contact you with complains?

[bob3160]

@Jan498 post:53

@bob3160 post:52

See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/

No, it won’t help because I don’t have “order id” to contact support and I can’t get it back - as I said “Forget you odred id?” option is not working
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it’s completely insane - you want to make everything harder to contact you with complains?

Captcha is there for Spam control for the first 3 posts. Follow this:
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.

[jian5]

My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN Can someone help me to cancel the subscription? I can’t do it because I can’t login with my facebook, for some reason…

[Stellarman]

@spritefrog0 post:50

Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here’s my issue:

Roughly a month ago I utilised the free trial for ‘Avast Cleanup’ on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any…) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I’m just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I’ve scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You’re my only hope.

Hi,

unfortunately I was not able to find the email you have registered here on Avast Forum in our license database.
Please send me the license number from your Avast Cleanup product (you can access it in Menu → My Licenses) so I can track down your record and cancel the subscription.

Thank you.

[Stellarman]

@jian5 post:55

My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN Can someone help me to cancel the subscription? I can’t do it because I can’t login with my facebook, for some reason…

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until March 2nd so you can still enjoy our product until then.

Thank you and have a nice day.

[eminali42]

I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don’t see the reason in paying for something I am not using. How do I cancel it?

[Stellarman]

@eminali42 post:58

I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don’t see the reason in paying for something I am not using. How do I cancel it?

Hi,

your subscription has already been cancelled on February 12.

The trial period is still valid until March 10 so you can still enjoy our product until then.

Thank you and have a nice day.

[grattagamole]

i just post to tell that i had also problems in de activating the auto renewal, the digitalriver page (italian language version) seemed to not work properly, it was not possible to know if the renewal was on or off. i had contacted the assistance trough the link given by Stellarman in the first page of this thread and in only a couple of minutes i had an answer and now my problem is solved.

in my opinion the whole procedure to de activate the auto renewal is not clear and could be improved, but i am very pleased about how fast the assistance gave me help, once i managed to understand how to contact it.