Can't use Startpage

I use win 7, Avast free, windows firewall. I have been using start page for a lot of years.All of a sudden avast is blocking it saying it’s a virus.Is anyone else having this problem ? Virus total says it’s clean.I have tried an exclusion in both avast and the firewall but still the same.Any suggestions.

VirusTotal is pretty poor at website detections as it doesn’t actually scan then but look at contributing databases to see if it is listed.

If you can post an image of the avast alert.

I just tested it and avast does not flag https://startpage.com/ as being malicious, nor is it blocking it in any other way.

Here is what the avast popup is telling me.

Object: https://startpage.com/do/search
infection : jsi scriptIP-inf[TRJ]
pocess: C:program files(x86)\firefox.exe

Doesn’t matter where I try to go,it being blocked

Unfortunately I can’t check that at the moment as I’m on my XP system and HTTPS browsing isn’t available on XP - so the web shield is bypassed enabling you to access the page.

https://startpage.com/do/search?

Opening without a problem.
Windows XP SP3
Opera 12.17
Avast 2015.10.0.2206

Searching is not a problem at all.
Keywords: ache malware
And my site is #1 in the results :slight_smile:

startpage is not the problem.It’s when I try to do a search.

Opening in XP on an HTTPS page is fine as the web shield in XP and Vista doesn’t have the functionality to scan HTTPS pages so it doesn’t.

Having visited the page and briefly looked at the Page source very early in the source code there is a very large script tag and there is a lot going on there. I don’t know if that is what avast is concerned about or not.

Also I don’t know what this site does to protect users against “StartPage protects its users from ‘POODLE’ SSL v3 threat” These actions could possible contribute to avasts alert. But I can’t say that with any certainty.

http://www.avast.com/release-history

HTTPS scanning - Ability to detect and decrypt TLS/SSL protected traffic in the Web-content filtering component. This feature will protect you against viruses coming through HTTPs traffic as well as adding compatibility for SPDY+HTTPS/ HTTP 2.0 traffic. You can tune/disable this feature in the settings section.
If the webshield does not scan https in windows XP, avast should mention that.

It has somewhere and it isn’t just XP, that includes Vista only.

There are other functions that won’t work with older OSes, the avast NG for one instance, there are others that don’t immediately spring to mind.

No problem on FF or IE11.

I have a question -midnight … what forum name are you going to use next week? … just so we are prepared :wink:

doesn’t matter if I use IE11 or firefox results are the same.
Object: https://startpage.com/do/search
infection : jsi scriptIP-inf[TRJ]
pocess: C:program files(x86)\firefox.exe

I’m having the same issue with startpage.com. Searches from this page were working fine, but then avast started blocking it after I did the following search: “troubleshooting IIS 8 500 error.” Also, it does not block when I run the search from “https://www.startpage.com/eng/protect-privacy.html?” but it does block when I run the search from “www.startpage.com”; both pages redirect to the same “https://www.startpage.com/do/search?” URL.

Can you at least tell me where I can go to remove the page from the block list? I am 99.9% sure that StartPage does not have a virus issue (but one truly never knows, eh?).

Getting the same issue, cannot search with startpage https, either says virus detected of connection gets reset. Using Firefox 33.1. Started happening straight after 2015 update.
Turning off HTTPS Scanning it works again. So HTTPS Scanning does not work with startpage.

Not a problem when using Chrome as the browser. :slight_smile:

I am having the exact same issue on Firefox. About once a day Avast blocks Startpage.com when I do a web search and I can’t do any more research on the website until I reboot my computer…

Please do fix this, this is a false positive and I am really considering switching AV because this is very annoying…

I found if I turn off https scanning in Avast everything works fine.

Hi,

I tried disabling HTTPS scanning and indeed it worked… In this way Startpage is no longer bothered by this false positive…

But I don’t wish to turn off HTTPS scanning permenantly, I think this is a useful feature. The only trouble I have is with Startpage… Can Avast fix this in an update or something? How can they be notified?

I found a way around this in the meantime, by using the About Us page of Startpage (which has a search bar above) as my home page I don’t have this problem even with HTTPS scanning enabled. See: https://www.startpage.com/eng/what-makes-startpage-special.html? But I can’t set it as my default search engine in Firefox because avast will block it at some point so I’ve put DuckDuckgo in that place in the meantime…

I found the culprit.In my case it wasn’t Avast it was my Zemana anti logger with it’s SSL protection turned on.Once I turned off the SSL protection everything works just fine in IE. and in firefox.