Hello a few months ago I came here for help and I was very impressed with the level of support and response time, so now I am in need of some help again. I have attached all the logs but my main problem is 2 viruses that are blocked by avast every time I open chrome, ill attach screen shots of the messages it displays. I tried removing them from the virus chest, but they just came back and they will duplicate in the chest every time I open Chrome.
Oh and I will have to attach the screen shots in a separate post since I’m only allowed 4 per post and just in case you need it the files it blocks are called “background.js” and “contentscript.js”
:Commands
[CREATERESTOREPOINT]
:OTL
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Ok here is the log from the quick scan, there is also a log from the first scan, however even after the scan and reboot it still gives the same 2 messages. And one other thing I thought I might mention, I’m running these out of a new user account I made, but the original account that was infected doesn’t give the same messages, only the new one just created a day ago. Just thought I would add that since I noticed in the quick scan log it said that the account it scanned was the current one.
[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.
Hello, I think some think may not be right, I just want to check, but the scan has been going for 3 or 4 hours now. The command box said some stuff but at one point it and the start bar and desktop and everything except the background and mouse disappeared. I know it said this might happen but its been like this for a majority of the scan and it hasn’t shown any sign that its doing any thing. The mouse can still be moved and I think I might be able too open task manager and shut it down that way. Or if this is normal that’s fine too, I’m in no hurry I just didn’t know since it hasn’t shown any sign of anything for a few hours.
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
If they still appear after this then could you run Chrome in incognito mode and let me know if that stops it
Ok the quick scan log is attached and I added -incognito to the target path of the shortcut so it would give me a fresh start right into incognito mode but it still gave me the same 2 warnings.
Hello I’m having a problem downloading remove.reg. I get the error Failed - Server Problem. I tried different browsers on this computer and I tried a different computer all together. But nothing worked so I’ll just try again later since this has to be a problem on Googles end. I’ll update you when I get the file downloaded.
Ok so I deleted the Chrome folder but it wasn’t uninstalled. So I uninstalled it manually, and made sure the folder was deleted in both user accounts I then reinstalled Chrome but I still get the same message.
