I accidentally subscribed to Avast SecureLine VPN for Windows (1 device), but I intended to purchase the multi-device plan for 10 devices instead, which I have now bought separately. When I tried to cancel the 1-device subscription through my Avast account, it showed that the renewal was canceled, but the expiration date is still set for one year from now. I would like a refund for the 1-device subscription, as I understand there is a 30-day money-back guarantee.
I have responded in your other topic - please stick to that one.
Hello! Did you find the solution? I have the same problem with 30 day refund on AVAST vpn which I don’t need and subscribed by mistake. So this feature is not working on the website and I can’t find any contact details to get a support from the team. somehow I found the online chat with assistant but now it disappeared. Can’t find this online chat. Can anyone help me please?
Hi @пользователь53 , I’m sorry to hear you were having trouble contacting our support. Can you please try following this article? https://support.avast.com/en-ww/article/refund-request/
If you’re still having trouble, please let us know.