How can I cancel my subscription and refund? Is 30-day money-back guarantee is a scam?

[user630]

I accidentally subscribed to Avast SecureLine VPN for Windows (1 device), but I intended to purchase the multi-device plan for 10 devices instead, which I have now bought separately. When I tried to cancel the 1-device subscription through my Avast account, it showed that the renewal was canceled, but the expiration date is still set for one year from now. I would like a refund for the 1-device subscription, as I understand there is a 30-day money-back guarantee.

[DavidR]

I have responded in your other topic - please stick to that one.

How can I cancel my subscription and refund? Is 30-day money-back guarantee is a scam?

Hello Everyone, I accidentally subscribed to Avast SecureLine VPN - Windows for 1 device. I want to purchase the multi-device plan (for 10 device), besides I purchased that product too. But when I try to cancel my subscription on my Avast page and choose to unsubscribe, it says renewal cancelled. And the expiration date of the 1 device subscription is shown as 1 year later. I want my money subscription money back for that product. Think of it as a 30-day money back refund.