I need a refund, now!

I recently purchased avast for one year for $29.96.
I was able to download it but it did not work, at all.
I fooled around with it for several days, asked for help on this forum thing and it still didn’t work.
No one could help me.
By the way… I also got a virus during that time.
Anyways… I want a refund.
Avast does not work and no one can help me.
I have moved on to a different anti-virus.
I want a refund, now!
How do I go about this?
I tried calling the avast phone number, but it says that “it can not be completed as dialed.”
Someone needs to give me some answers, quick.

Contact sales (at) avast (dot) com.

Its ok :slight_smile:
I payed 59$ for AIS - I got technical problem with the software (its not working as it should) -
and the tech customer support just ignore me with general answer : “wait until we investigate that problem” .

For me , Avst support is non-exist.

I’ve tried contacting them and they do not reply.
Does anyone know any phone numbers?
I need to speak to someone instead of e-mailing.
This is getting ridiculous! >:(

All possible contacts are on the web (and also in the help file, for example)…

http://www.avast.com/contacts

ok i’ve been to taht link many times.
i have emailed them and gotten no response.
and like i already said, i tried calling that number (which by the way doesnt even look like a phone number)
and the operator said that "it could not be completed as dialed.

Bit late for the OP and I wrote this somewhere but I’ll repeat it…please make your best of the 30-day trial period. Even if Avast! Internet Suite works perfectly on someone’s system, it doesn’t mean it will work in the same way on your system… :-\

what?

Doesn’t look like a phone number?? I’d really like to know where/what you called…
The numbers are correct and work, of course.

fully agreed, but he should still be able to get someone on the phone. A piece of software is a product like any other product, made by people :wink:

the exaclt number on the site.
(+420) 274-005-777.
it has too many numbers.
normal phone number: 1-800-123-4567.
and when i call them, it wont go through.
the operator says that it cant be completed as dialed.

Sorry for your troubles but I’d recommend the others to test it, making full use of the trial period. Good luck on the customer service. Please listen to igor, since he is one of the developers and is trying to help you here.

PS. @Logos Agreed. :wink:

Too many numbers? Funny how you expect everything to be the same in the world as you know it from US.
Anyway, the number ha actually less numbers than your example, just the country code is longer.
And yes, it’s correct and works (though right now, it’s past the usual work hours, so you might not reach anybody at the moment).

Ohh ok. I didn’t understand what you meant.
And well I’m obviously listening to anyone with some advice.
But, thanks.

;D haha! sorry to laugh but thats just funny

Well excuse me but I didn’t know I was calling another place.
Geez.
Well what do I do, because obviously my operator does not recognize that I’m calling a different place.
It won’t go through.
Now what should I do?

well on my cell phone for instance, you hold down zero for a second or two to get the + symbol, then dial as normal :wink:

thank you. that helps.
but, wait, i’m using a house phone… and it dont have a + sign on it… ???

googling… 1 sec ;D