ive used avast home edition for a long time, reciently a virus got into the machine , now that it has been sucessfully removed (geekstogo) i can no longer update my avast home free edition, nor can i uninstall it, i’ve also tried to download the latest avast and install it but nothign installs it seems.
When i try update my avast it tells me the following
“The licence key for this product is temporaraly disabled”
“-your system time/date has changed, fix it and enter the licence again”
I have done this but still it wont update
can someone please help me, i wantto get a fully updated Avast hoem product on my machine, i dotn mind if i need to uninstall re/install or whatever can someone help me.
I cant use the avast cleaner utility as my machine wont start in safe mode
here is the log file part 1 ( message exceded 10000 chars) i get for failed updates
04.11.2008 09:35:52 general: Started: 04.11.2008, 09:35:52
04.11.2008 09:35:52 general: Running setup_av_pro-4cd (1229)
04.11.2008 09:35:52 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.11.2008 09:35:52 system: Memory: 35% load. Phys:671656/1047024K free, Page:2265164/2515984K free, Virt:2069600/2097024K free
04.11.2008 09:35:52 system: Computer WinName: G
04.11.2008 09:35:52 system: Windows Net User: G\Dave Murphy
04.11.2008 09:35:52 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
04.11.2008 09:35:52 general: DldSrc set to inet
04.11.2008 09:35:52 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
04.11.2008 09:35:52 general: Old version: 4cd (1229)
04.11.2008 09:35:52 system: Using temp: E:\DOCUME~1\DAVEMU~1\LOCALS~1\Temp_av_proI.tm~a00224 (45081M free)
04.11.2008 09:35:52 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.11.2008 09:35:52 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
04.11.2008 09:35:52 system: Computer DnsName: G
04.11.2008 09:35:52 system: Computer Ip Addr: 79.65.149.100
04.11.2008 09:35:52 system: Installed in: E:\Program Files\Alwil Software\Avast4 (45081M free)
04.11.2008 09:35:52 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:52 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:52 package: Part prg_av_pro-4cd is installed
04.11.2008 09:35:52 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part-vps-8102801.vpu does not exist
04.11.2008 09:35:52 package: Part vps-8110300 was guessed as installed
04.11.2008 09:35:52 package: Part news-4b is installed
04.11.2008 09:35:52 package: Part setup_av_pro-4cd is installed
04.11.2008 09:35:52 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part–ffffffff.vpu does not exist
04.11.2008 09:35:52 package: Part jrog-53 was guessed as installed
04.11.2008 09:35:52 general: Old version: 4cd (1229)
04.11.2008 09:35:52 file: SetExistingFilesBitmap: Setting group av_pro_res_ns because of existing file E:\Program Files\Alwil Software\Avast4\AhResNS.dll
04.11.2008 09:35:52 file: SetExistingFilesBitmap: Setting group av_pro_res_ws because of existing file E:\Program Files\Alwil Software\Avast4\AhResWS.dll
04.11.2008 09:35:52 file: SetExistingFilesBitmap: 1053->100->34
04.11.2008 09:35:52 general: GUID: 90c40b81-eaa6-47c9-9746-5ffee63a28ed
04.11.2008 09:35:53 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 09:35:53 general: SelectCurrent: selected server ‘Download905 AVAST Server’ from ‘main’
04.11.2008 09:35:53 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:53 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:53 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: progress thread start
04.11.2008 09:35:53 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
04.11.2008 09:35:53 internet: Used server: http://download905.avast.com/iavs4x
04.11.2008 09:35:53 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 09:35:53 general: SelectCurrent: selected server ‘Download629 AVAST Server’ from ‘main’
04.11.2008 09:35:53 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:53 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:54 internet: Used server: http://download629.avast.com/iavs4x
04.11.2008 09:35:54 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
04.11.2008 09:35:54 package: LoadPartInfo: jrog = jrog-53 returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: news = news-4b returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: program = prg_av_pro-4cd returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: vps = vps-8110300 returned 00000000
04.11.2008 09:35:54 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000