my avast seemes crunched

Avast Free Antivirus / Premium Security
1

ive used avast home edition for a long time, reciently a virus got into the machine , now that it has been sucessfully removed (geekstogo) i can no longer update my avast home free edition, nor can i uninstall it, i’ve also tried to download the latest avast and install it but nothign installs it seems.

When i try update my avast it tells me the following

“The licence key for this product is temporaraly disabled”
“-your system time/date has changed, fix it and enter the licence again”

I have done this but still it wont update

can someone please help me, i wantto get a fully updated Avast hoem product on my machine, i dotn mind if i need to uninstall re/install or whatever can someone help me.

I cant use the avast cleaner utility as my machine wont start in safe mode

here is the log file part 1 ( message exceded 10000 chars) i get for failed updates

04.11.2008 09:35:52 general: Started: 04.11.2008, 09:35:52
04.11.2008 09:35:52 general: Running setup_av_pro-4cd (1229)
04.11.2008 09:35:52 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.11.2008 09:35:52 system: Memory: 35% load. Phys:671656/1047024K free, Page:2265164/2515984K free, Virt:2069600/2097024K free
04.11.2008 09:35:52 system: Computer WinName: G
04.11.2008 09:35:52 system: Windows Net User: G\Dave Murphy
04.11.2008 09:35:52 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
04.11.2008 09:35:52 general: DldSrc set to inet
04.11.2008 09:35:52 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
04.11.2008 09:35:52 general: Old version: 4cd (1229)
04.11.2008 09:35:52 system: Using temp: E:\DOCUME~1\DAVEMU~1\LOCALS~1\Temp_av_proI.tm~a00224 (45081M free)
04.11.2008 09:35:52 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.11.2008 09:35:52 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
04.11.2008 09:35:52 system: Computer DnsName: G
04.11.2008 09:35:52 system: Computer Ip Addr: 79.65.149.100
04.11.2008 09:35:52 system: Installed in: E:\Program Files\Alwil Software\Avast4 (45081M free)
04.11.2008 09:35:52 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:52 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:52 package: Part prg_av_pro-4cd is installed
04.11.2008 09:35:52 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part-vps-8102801.vpu does not exist
04.11.2008 09:35:52 package: Part vps-8110300 was guessed as installed
04.11.2008 09:35:52 package: Part news-4b is installed
04.11.2008 09:35:52 package: Part setup_av_pro-4cd is installed
04.11.2008 09:35:52 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part–ffffffff.vpu does not exist
04.11.2008 09:35:52 package: Part jrog-53 was guessed as installed
04.11.2008 09:35:52 general: Old version: 4cd (1229)
04.11.2008 09:35:52 file: SetExistingFilesBitmap: Setting group av_pro_res_ns because of existing file E:\Program Files\Alwil Software\Avast4\AhResNS.dll
04.11.2008 09:35:52 file: SetExistingFilesBitmap: Setting group av_pro_res_ws because of existing file E:\Program Files\Alwil Software\Avast4\AhResWS.dll
04.11.2008 09:35:52 file: SetExistingFilesBitmap: 1053->100->34
04.11.2008 09:35:52 general: GUID: 90c40b81-eaa6-47c9-9746-5ffee63a28ed
04.11.2008 09:35:53 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 09:35:53 general: SelectCurrent: selected server ‘Download905 AVAST Server’ from ‘main’
04.11.2008 09:35:53 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:53 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:53 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 09:35:53 general: progress thread start
04.11.2008 09:35:53 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
04.11.2008 09:35:53 internet: Used server: http://download905.avast.com/iavs4x
04.11.2008 09:35:53 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 09:35:53 general: SelectCurrent: selected server ‘Download629 AVAST Server’ from ‘main’
04.11.2008 09:35:53 internet: SYNCER: Type: use IE settings
04.11.2008 09:35:53 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 09:35:54 internet: Used server: http://download629.avast.com/iavs4x
04.11.2008 09:35:54 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
04.11.2008 09:35:54 package: LoadPartInfo: jrog = jrog-53 returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: news = news-4b returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: program = prg_av_pro-4cd returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
04.11.2008 09:35:54 package: LoadPartInfo: vps = vps-8110300 returned 00000000
04.11.2008 09:35:54 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000

2

here is the bottom part fo the log file

04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp413’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp414’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘winsys’, 3 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp415’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll804’, 20 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp416’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll40A’, 33 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp418’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp419’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll41a’, 11 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll41b’, 37 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll41d’, 17 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll41f’, 30 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp40b’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp816’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp40c’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll43e’, 21 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp40e’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll81a’, 29 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll410’, 37 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll411’, 39 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp42f’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll412’, 23 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_core’, 8 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll413’, 37 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll414’, 24 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll415’, 36 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll416’, 36 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘winsysgui’, 3 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp401’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll418’, 25 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp402’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp403’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll419’, 36 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp404’, 8 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp405’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp406’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp407’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp424’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp408’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp409’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll40b’, 30 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll40c’, 38 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll816’, 11 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll40e’, 36 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp804’, 9 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘avscan’, 5 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp40A’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll42f’, 12 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_pro’, 9 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp41a’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp41b’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp41d’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll401’, 8 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_skins’, 6 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp41f’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll402’, 28 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll403’, 13 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll404’, 20 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp43e’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll405’, 43 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll406’, 18 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll407’, 36 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll408’, 22 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll424’, 16 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp81a’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_dll409’, 48 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp410’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp411’, 2 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘av_pro_hlp412’, 2 subversions
04.11.2008 09:35:54 package: LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘vpsm’, 1 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘vps’, 76 subversions
04.11.2008 09:35:54 package: LoadPartVpu: Loading ‘part-vps-8110300.vpu’ returned 00000000
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘news405’, 1 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘news409’, 1 subversions
04.11.2008 09:35:54 package: LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘setif_av_pro’, 7 subversions
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘setup_av_pro’, 7 subversions
04.11.2008 09:35:54 package: LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
04.11.2008 09:35:54 package: WARN:LoadPartVpu ended on no pInfo
04.11.2008 09:35:54 package: LoadPackageInfo: loaded ‘jrog’, 35 subversions
04.11.2008 09:35:54 package: LoadPartVpu: Loading ‘part-jrog-53.vpu’ returned 00000000
04.11.2008 09:35:54 general: Part of license key: W2652510H6000A1106
04.11.2008 09:35:54 general: Invalid value (1225791354<0)
04.11.2008 09:35:54 general: Invalid licence: 0x2000001D
04.11.2008 09:35:54 package: LoadAllDefs failed 0x2000001D
04.11.2008 09:35:54 general: Err:The license key for this product is temporarily disabled.

3

0x2000001D means the license was temporary banned.
Please, check your system time and date and also try to register avast again, adding the license key (again).

4

ok i reset my date and time. then rebooted

my machine right now says 4th Nov 2008 12:42:05

then re-registered for new licence key and eentered it but the same problem exists

here is log file ( again in 2 parts) showing new licence key but same result

why should i or that previous licence key be banned?

04.11.2008 12:40:32 general: Started: 04.11.2008, 12:40:32
04.11.2008 12:40:32 general: Running setup_av_pro-4cd (1229)
04.11.2008 12:40:32 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.11.2008 12:40:32 system: Memory: 38% load. Phys:641584/1047024K free, Page:1672440/1969416K free, Virt:2069600/2097024K free
04.11.2008 12:40:32 system: Computer WinName: G
04.11.2008 12:40:32 system: Windows Net User: G\Dave Murphy
04.11.2008 12:40:32 general: Cmdline: /downloadpkgs /noreboot /silent /progress
04.11.2008 12:40:32 general: DldSrc set to inet
04.11.2008 12:40:32 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
04.11.2008 12:40:32 general: Old version: 4cd (1229)
04.11.2008 12:40:32 system: Using temp: E:\DOCUME~1\DAVEMU~1\LOCALS~1\Temp_av_proI.tm~a02116 (44058M free)
04.11.2008 12:40:32 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.11.2008 12:40:32 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
04.11.2008 12:40:32 system: Computer DnsName: G
04.11.2008 12:40:32 system: Computer Ip Addr: 79.65.158.144
04.11.2008 12:40:32 system: Installed in: E:\Program Files\Alwil Software\Avast4 (44058M free)
04.11.2008 12:40:32 internet: SYNCER: Type: use IE settings
04.11.2008 12:40:32 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 12:40:32 package: Part prg_av_pro-4cd is installed
04.11.2008 12:40:32 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part-vps-8102801.vpu does not exist
04.11.2008 12:40:32 package: Part vps-8110300 was guessed as installed
04.11.2008 12:40:32 package: Part news-4b is installed
04.11.2008 12:40:32 package: Part setup_av_pro-4cd is installed
04.11.2008 12:40:32 package: IsInstalledPartVpuOkay: E:\Program Files\Alwil Software\Avast4\Setup\part–ffffffff.vpu does not exist
04.11.2008 12:40:32 package: Part jrog-53 was guessed as installed
04.11.2008 12:40:32 general: Old version: 4cd (1229)
04.11.2008 12:40:32 file: SetExistingFilesBitmap: Setting group av_pro_res_ns because of existing file E:\Program Files\Alwil Software\Avast4\AhResNS.dll
04.11.2008 12:40:32 file: SetExistingFilesBitmap: Setting group av_pro_res_ws because of existing file E:\Program Files\Alwil Software\Avast4\AhResWS.dll
04.11.2008 12:40:32 file: SetExistingFilesBitmap: 1053->100->34
04.11.2008 12:40:32 general: GUID: 90c40b81-eaa6-47c9-9746-5ffee63a28ed
04.11.2008 12:40:33 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 12:40:33 general: SelectCurrent: selected server ‘Download953 AVAST Server’ from ‘main’
04.11.2008 12:40:33 internet: SYNCER: Type: use IE settings
04.11.2008 12:40:33 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 12:40:33 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 12:40:33 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 12:40:33 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 12:40:33 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
04.11.2008 12:40:33 general: progress thread start
04.11.2008 12:40:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
04.11.2008 12:40:35 internet: Used server: http://download953.avast.com/iavs4x
04.11.2008 12:40:36 general: Server definition(s) loaded for ‘main’: 196 (maintenance:0)
04.11.2008 12:40:36 general: SelectCurrent: selected server ‘Download937 AVAST Server’ from ‘main’
04.11.2008 12:40:36 internet: SYNCER: Type: use IE settings
04.11.2008 12:40:36 internet: SYNCER: Auth: another authentication, use WinInet
04.11.2008 12:40:36 internet: Used server: http://download937.avast.com/iavs4x
04.11.2008 12:40:36 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
04.11.2008 12:40:36 package: LoadPartInfo: jrog = jrog-53 returned 00000000
04.11.2008 12:40:36 package: LoadPartInfo: news = news-4b returned 00000000
04.11.2008 12:40:36 package: LoadPartInfo: program = prg_av_pro-4cd returned 00000000
04.11.2008 12:40:36 package: LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
04.11.2008 12:40:36 package: LoadPartInfo: vps = vps-8110300 returned 00000000
04.11.2008 12:40:36 package: LoadProductVpu: E:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp413’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp414’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘winsys’, 3 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp415’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll804’, 20 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp416’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll40A’, 33 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp418’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp419’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll41a’, 11 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll41b’, 37 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll41d’, 17 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll41f’, 30 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp40b’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp816’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp40c’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll43e’, 21 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp40e’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll81a’, 29 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll410’, 37 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll411’, 39 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp42f’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll412’, 23 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_core’, 8 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll413’, 37 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll414’, 24 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll415’, 36 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll416’, 36 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘winsysgui’, 3 subversions

5

2nd part of 2nd log file

04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp401’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll418’, 25 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp402’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp403’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll419’, 36 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp404’, 8 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp405’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp406’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp407’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp424’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp408’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp409’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll40b’, 30 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll40c’, 38 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll816’, 11 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll40e’, 36 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp804’, 9 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘avscan’, 5 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp40A’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll42f’, 12 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_pro’, 9 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp41a’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp41b’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp41d’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll401’, 8 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_skins’, 6 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp41f’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll402’, 28 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll403’, 13 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll404’, 20 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp43e’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll405’, 43 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll406’, 18 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll407’, 36 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll408’, 22 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll424’, 16 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp81a’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_dll409’, 48 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp410’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp411’, 2 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘av_pro_hlp412’, 2 subversions
04.11.2008 12:40:36 package: LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘vpsm’, 1 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘vps’, 76 subversions
04.11.2008 12:40:36 package: LoadPartVpu: Loading ‘part-vps-8110300.vpu’ returned 00000000
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘news405’, 1 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘news409’, 1 subversions
04.11.2008 12:40:36 package: LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘setif_av_pro’, 7 subversions
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘setup_av_pro’, 7 subversions
04.11.2008 12:40:36 package: LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
04.11.2008 12:40:36 package: WARN:LoadPartVpu ended on no pInfo
04.11.2008 12:40:36 package: LoadPackageInfo: loaded ‘jrog’, 35 subversions
04.11.2008 12:40:36 package: LoadPartVpu: Loading ‘part-jrog-53.vpu’ returned 00000000
04.11.2008 12:40:36 general: Part of license key: W2652510H6100A1106
04.11.2008 12:40:36 general: Invalid value (1225802436<0)
04.11.2008 12:40:36 general: Invalid licence: 0x2000001D
04.11.2008 12:40:36 package: LoadAllDefs failed 0x2000001D
04.11.2008 12:40:36 general: Err:The license key for this product is temporarily disabled.

6

sorry hang on i notice that both log files show licence key W2652510H6100A1106

however i did cut and past the new one provided to me by email

right clic on avast tray icon, about avast, licence key, paste, ok.#

butthe registration key wont update, also if i try the “register avast” URL

the machien tries to connect to http://www.avast.com/i_kat_207.php?lang=ENG btu never connects either usong internet explorrer or mozilla, and all fier walls and anything other then avast aer awitched off?

7

Please modify your post, don’t post the full registration key on a publicly accessible web site, should someone else use that key it would mean multiple keys on different IPs etc. and may well invalidate that key also. The about avast window/log only shows the first part of the key up to the - the rest is hidden for obvious reasons.

So effectively you are going to have to re-register and get yet another key, when you register, use this link avast! 4 Home Registration and choose the third option existing user need new key or words to that effect.

Personally I would suggest a clean reinstall.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.

  1. Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.

  2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.

  3. install the latest version, reboot.

8

apologies for that indescretion, i have modified the post

I have tried what you said.

but Avast does not even appear as an item on the add/remove programes list

when i run the avast cleaner it gives the following message

http://i372.photobucket.com/albums/oo168/fishmanaic/uninstalmesssage.jpg

when i try to disable avast self protection via settings i find that my setinsg does not have a Troubleshooting choice.

http://i372.photobucket.com/albums/oo168/fishmanaic/Avastsettings.jpg

my machine will now not boot in safe mode

9

:slight_smile: Hi Dave :

Might be helpful to know the recent “history” of your computer by Posting a
Link to the GeeksToGo Thread where you were helped !?

10

yes here it is

http://www.geekstogo.com/forum/Google-redirect-virus-others-t215309.html

Ive used Avast home edition and Spybot S&D together for ages withotu problems , some tracking cookies but no virus or trojans.

Then all of a sudden the google redirect virus apeared, the first i noticed it was when my machine shut down and rebooted on its own even though an updated avast was running.

from there on in the virus would not let my machine connect to any antimalware sites nor would it allow me to update Avast or Spybot S&D.

geeks to go have helped me remove the trojan that was the cause of the problesm but i cant update avast still ( though Spybot is now ok), avast processes are running in task manager btu as per my post i cant update, reinstall or uninstall.

11

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.
12

we’ve simulated similar (maybe the same) problem and here’s some info:

  • this problem is related to Win32:Gamona / Win32:Monga virus families

  • these viruses are spread via torrent and USB flash drives (autorun.inf)

  • unfortunately one nasty rootkit comes along (evolved from time to time)

  • this rootkit uses some advanced techs and is able to kick avast setup (updater)

  • new avast version (now in beta testing) with current VPS is able to remove the rootkit (klif.sys) with its dependencies (ckvo.exe, ckvo1.dll)

  • older 4.8 versions should be also able to do that, but i’m not sure (haven’t tested it)… anyway, you must have the latest VPS…

  • you need to fix your setup to enable updates again

  • i’ll discuss with our setup guy, how to do that

  • meanwhile you can post the MD5 (or SHA) of your setup.ovr file (it’s located in your Avast4\Setup directory)

13

Tech,

one element of the problem is that i can no longer see Avast in the add/remove programes list

Maxx_ original
ive found the setup.ovr file but what is the MD5 or SHA of that file that you wish me to post?

ta

14

They are unique identifiers for a file (http://en.wikipedia.org/wiki/MD5), if it has been changed then it wouldn’t be the same as the reference version.

You do however need a tool to list the MD5 or SHA, http://www.google.co.uk/search?hl=en&q=md5+hash+calculator.

15

DavdiR,

ok i have the fiel in my avast folder and your link to the tool.

i cant find anywhere on how to use the tool properly

do i simply open the avast file and paste all of whats in it to the hashing tool.

sorry but i need dummies directions on this one

16

Wel the google search gives several tools, but this is the one I have on my system, http://www.flyingbit.com/products/hash_calculator/.

Download it and install it, once installed find the setup.ovr file and right click on it and select the Calculate File Hash Sums. A small window pops-up and has a list of different identifiers including the MD5 one, you can Copy the results and paste that into the post (editing out the ones not required, see below.

setup.ovr MD5: A02B1943D006C94A4656C526345FF255

SHA1:
F46BB06AD781C1B1143F6051F02A1BDE60490A53

17

:slight_smile: Hi Dave :

Just finished reading through your GeeksToGo Thread. "Egwene"s Advice was
incomplete when it comes to “Backdoor Trojans” ; what was left out was the
following which is on the GeeksToGo Site : "Should I reformat and reinstall, or disinfect?

If you have adequate backups of files including important documents, pictures, emails, contacts, etc., the installation media for your operating system and applications, as well as the technical ability required, then we strongly recommend reformatting and reinstalling. In addition, if your system contains confidential data, or third party personal information for clients, patients, customers, or your employer, you have a responsibility to protect that data. If at all possible, reformat and reinstall. "

And would be wise to read what some “Microsoft Most Valuable Professionals”
say at http://aumha.net/viewtopic.php?f=26&t=28580 .

Why Egwene recommended Malwarebytes’ Anti-Malware’s “Quick Scan”
instead of their “Full Scan” seems short-sighted !?

And even though it was recommended to “Update” your Adobe Reader,
Egwene seems unaware of the recent discovery of a hacker tool specifically
designed to exploit the Adobe Reader, as reported at
http://forum.avast.com/index.php?topic=38839.0 . Seems wise to uninstall
the Adobe Reader and get the safer “Foxit Reader” or “CutePDF” !?

I uninstalled the “GameSpy Arcade” yrs ago because of its potential danger .

Lastly, having BOTH the Adobe Flash Player and Macromedia ShockWave
Player multiples your risk of a malware infestation and since you need only
One of these, would be best to uninstall the ShockWave Player .

With the continuing problems you are having with Avast, I wonder how
“clean” you really are, and I noticed Egwene did NOT address that .

18

Spirit song.

many thansk for this.

as it goes i did do a Malware bytes full scan after Egwenes declaried my machine clean just to see if there were any problems but it detected no treats nor did another full kapersky.

I will follow yoru advice on Adobe, Gamespy arcade and shockwave.

Aint had a chance t oread through the links you gave but wil thisevening
again thanks

19

DavidR

thansk for the steps, here are the resluts of the hash calculator

setup.ovr

MD5:
5B7ED37E6B4D3A392B1BDC373D609EA4

SHA1:
379E44FF518CA0BF992C34E35B8C1A774657FDCD

20

You’re welcome.

It was Maxx_original one of the ALWIL team that wanted it so we will have to wait for his input, though yours is different to mine and could be relevant.