Please Help Me!!!!!!!! Please Remove Win32 Malware-gen from my PC.

Viruses and worms
1 
Please help me. I have the Win32 Malware-gen on my PC. It's popping up at least every 3 minutes from AVAST antivirus, it's very annoying. I followed every single step from this post that I've read (link is below), but virus is still coming back. It is like recycling. I tried to post the txt from MB, OTL, & ASWMBR, but I don't know how.  Please help me remove this scary and annoying virus....

http://forum.avast.com/index.php?topic=53253.0

Thanks,
Jec

2

Just found out how to attach file.
Here are the .txt from OTL and AswMBR when I ran it.

Thanks,
Jec

3

Let me look these over. :slight_smile:

4

WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to format and reinstall your Operating System please let me know and we can assist you with that.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help. :slight_smile:

Please download and run ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed. **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.

If you are running Malwarebytes 1.6 or better, please disable it for the duration of this run.

To disable Malwarebytes

[*]Open the scanner and select the Protection tab
[*]Remove the tick from “Start Protection Module with Windows” as seen below

http://i1224.photobucket.com/albums/ee380/jeffce74/MBAM16orgreater.jpg

Once complete continue with the instructions…

Run OTL.exe

[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL


:Services

:OTL
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{A52AE21C-70D3-4512-AF0C-9BFEB1921669}: "URL" = http://www.ask.com/web?q={searchterms}&l=dis&o=ushpd
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{A52AE21C-70D3-4512-AF0C-9BFEB1921669}: "URL" = http://www.ask.com/web?q={searchterms}&l=dis&o=ushpd
IE - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC
IE - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\SearchScopes\{A52AE21C-70D3-4512-AF0C-9BFEB1921669}: "URL" = http://www.ask.com/web?q={searchterms}&l=dis&o=ushpd
IE - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\SearchScopes\{AD22EBAF-0D18-4fc7-90CC-5EA0ABBE9EB8}: "URL" = http://www.daemon-search.com/search/web?q={searchTerms}
IE - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\SearchScopes\{AD22EBAF-0D18-4fc7-90CC-5EA0ABBE9EB9}: "URL" = http://www.daemon-search.com/search/web?q={searchTerms}
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (DAEMON Tools Toolbar) - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar64.dll File not found
O3 - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3:[b]64bit:[/b] - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\Toolbar\WebBrowser: (DAEMON Tools Toolbar) - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar64.dll File not found
O3 - HKU\S-1-5-21-2004085541-4189913480-398988431-1000\..\Toolbar\WebBrowser: (DAEMON Tools Toolbar) - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar.dll File not found
O4 - HKU\S-1-5-21-2004085541-4189913480-398988431-1000..\Run: [0i763f66bz] C:\Users\user\0i763f66bz.exe File not found
O15 - HKU\.DEFAULT\..Trusted Ranges: Range1 ([http] in Local intranet)
O15 - HKU\S-1-5-18\..Trusted Ranges: Range1 ([http] in Local intranet)
O33 - MountPoints2\{804ee255-132b-11e1-8ef1-0022153f1c51}\Shell - "" = AutoRun
O33 - MountPoints2\{804ee255-132b-11e1-8ef1-0022153f1c51}\Shell\AutoRun\command - "" = K:\SETUP.EXE
O33 - MountPoints2\{804ee255-132b-11e1-8ef1-0022153f1c51}\Shell\configure\command - "" = K:\SETUP.EXE
O33 - MountPoints2\{804ee255-132b-11e1-8ef1-0022153f1c51}\Shell\install\command - "" = K:\SETUP.EXE
O33 - MountPoints2\J\Shell - "" = AutoRun
O33 - MountPoints2\J\Shell\AutoRun\command - "" = J:\starthere.exe /s
O33 - MountPoints2\K\Shell - "" = AutoRun
O33 - MountPoints2\K\Shell\AutoRun\command - "" = K:\SETUP.EXE
O33 - MountPoints2\M\Shell - "" = AutoRun
O33 - MountPoints2\M\Shell\AutoRun\command - "" = M:\CDSTART.EXE
[2012/06/23 03:49:38 | 000,074,184 | ---- | M] () -- C:\Windows\SysNative\drivers\2e3aa.sys
[2009/11/06 16:19:37 | 000,099,384 | ---- | C] () -- C:\Users\user\AppData\Roaming\inst.exe
[2009/11/06 15:12:31 | 000,058,880 | ---- | C] () -- C:\Users\user\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini

:Files
C:\Windows\Installer\{5dde43fe-407e-0312-bc86-df55052af43d}\
C:\Users\user\AppData\Local\{5dde43fe-407e-0312-bc86-df55052af43d}\

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot when it is done
[*]Then run a new scan and post a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )

5

Please let’s proceed with the cleaning process first, for I have so many perosnal files and documents that I need from this PC. Is it safe from this point to start transferring my personal documents & files to a separate external hard drive?

Thanks,
Jec

6

Yes you can download all your personal files like pictures, music and personal documents without problem. Don’t try to save any programs though…

Once you get saved what you want, be sure to follow the instructions I provided for OTL. :slight_smile:

7

Just finished running OTL and I attached the log files. I also attached a picture of the annoying pop up from AVAST every 5 minutes.

Thanks,
Jec

8

Hi,

Did you follow the instructions that I provided in Post #3? If not please do so.

Avast is picking up the ZeroAccess rootkit and is showing that to you in the popup.

9

I’m sorry I didn’t follow your instruction precisely. I clicked on the quick scan instead of run fix. Anyhow, I did everything correctly now and attached is the log files.

Thanks,
Jec

10

No problem. :slight_smile:

Download Combofix from either of the links below, and save it to your desktop.
Link 1
Link 2

Note: It is important that it is saved directly to your desktop

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.

11

I tried to run Combofix after I disabled AVAST AV, but Combofix pop-up keeps on saying an active scanner (Norton Internet Security) needs to be disabled first. I don’t have Norton installed in my system. I even downloaded Norton removal tool from Symantec website but still showing up. What should I do? Attached is a snapshot of the pop-up.

Thanks,
Jec

12

Go ahead and continue with ComboFix. It shouldn’t cause a problem. :slight_smile:

13

Combofix is still running. It states that a “system file is infected!! Attempting to restore C:\Windows\system32\Services.exe”. It’s been at least two hours and still no changes on the screen. Is this normal?

Thanks,
Jec

14

Go ahead and reboot your system and run ComboFix again.

15

Combofix is done running. I’m about to reboot after I post this from the same PC. Apparently internet is still working. I think my PC is clean now. Thanks for all your help. Let me know if there’s anything else I need to do. Attached is the combofix log files.

Thanks,
Jec

16

Hi,

Stick with me…we still have some work to do. :slight_smile:

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

**If you are using a 64bit system please use either of the following links for your download instead:
Link 1
Link 2

[*]Right-click and Run as Administrator SystemLook.exe to run it.
[*]Copy the content within the following codebox into the main textfield:


:filefind
*Services.exe

[*]Click the Look button to start the scan.
[*]When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

17

Hi,

You never responded back. I was just wondering if my computer is good to go now. Please reply on your most convenient time. Thanks.

V/r
Jec

18

Look at post #15 :smiley:

19

Sorry for the late compliance. I’ve been busy recently. Anyway here’s the systemlook.txt

Thanks,
Jec

20

Hi,

[*]Please open Notepad (Start → Run → type notepad in the Open field → OK) and copy and paste the text present inside the code box below:


ClearJavaCache::

FCopy::
C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.18000_none_cf5fc067cd49010a\services.exe | c:\windows\system32\Services.exe

File::
c:\windows\system32\drivers\2e3aa.sys

Driver::
2e3aa

[*]Save this as CFScript.txt and change the “Save as type” to “All Files” and place it on your desktop.

http://img.photobucket.com/albums/v706/ried7/CFScriptB-4.gif

[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
[*]Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*]ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*]When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix’s window while it is running. That may cause it to stall.