problems with auto-updates v731 (0xC0000005)

Avast Free Antivirus / Premium Security
1

This is very strange…I had no issues with v 691 with auto-updates but as soon as v 731 I have had all sorts of issues. I get a red box that pops up that states there was a problem with the updates. Why? This must be a bug in this version since v 691 worked flawlessly and I did not make any system changes. I click on the Avast icon by the clock goto “updating” then iAVS update then a summary screen pops up “Information about current update: Total time: 3 s.” Before it would tell me about the new update. I cannot get the latest update now. What is going on?

2

I just uninstalled v731 and then installed v691…the auto updates worked flawlessly as well as the iAVS updates…there is definitely something wrong with this v731 version. That is very disappointing!

3

I am a new user and experience the same exact problem. I’m glad to know that I am not alone and can stop pulling my hair out!

4

Did you allow the new version access through your firewall as it may consider a version change as requiring re-authorisation. I know ZA does

5

First a program update is going to trigger several firewall confirmations, firstly avast.setup otherwise you won’t be able to update, check your firewall allows avast.setup if you find an entry for it is it blocked, change it or delete the entry and do a manual update, your firewall should ask permission.

Then any changed modules, like ashWebSv.exe, ashMaiSv.exe, etc. these updates will/should have your firewall ask permission, grant it.

When your firewall pops-up a window please take a little time to read what it is about before automatically clicking NO or worse still YES.

6

Thanks for the info…but I am not using a personal firewall, only the XP home…so this does not apply. Why does 691 work with no problems and the 731 has all of these issues? There is something else that is going on. A friend of mind has this happen with the pro version as well.

7

Got to agree with you. When i had 691 i had no problems with Web shield whats so ever. Now since i upgrade to new version im getting errors messages sometimes when i connect to internet about Web shield, then web shield do not want to work. It takes about 3 restarts of my computer to finally work the web shield. It only happend a few times, and i getting sick of tried of it. Soemtimes it work and sometimes it dont. What happend to new version? I see alot of peoples having trouble with it?

On side from that everything else work fine from me.

8

Into Windows Firewall, are avast components allowed to connect?
It’s strange… Do you have any other security program installed?

9

Do you see any info into avast logs?
Into Windows Events, is there anything that could give us a light?
Which firewall are you using? Is WebShield allowed to connect?

10

hy,

i’ve the same problems on my PC (AMD Athlon 64 3000+, Windows XP Prof. 64 bit edition). After installation + reboot, autoupdate worked fine. But now, after every start, avast pops up with an auto-update error, same as described here in this thread. My DSL-Connection goes through a router with a built-in firewalll.

Here is the log:

20.11.2005 12:54:32 SYSTEM 792 Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005.
20.11.2005 12:54:32 SYSTEM 792 An error has occured while attempting to update. Please check the logs.

greetz, 55degrees ::slight_smile:

11

I have the same problem and i use winxp pro, my winxp pro firewall is not in use.
I’m very angry about this problem, I can’t update avast .731 as i use to with .691

When will this bug be fixed?

12

  1. So are you saying you aren’t using any firewall, XP or another?
    The XP firewall is not a full firewall as it provides not outbound protection, you would be more secure using one of the free firewalls such as Zone Alarm.

  2. I don’t believe this is a bug, otherwise the forums would be buzzing with it.

Most of the people reporting anything like this are finding their firewall is blocking it because the program has been updated and components have changed.

13

There isn’t any bug…
Why don’t you download the full setupeng.exe file and try to update off-line, just running it over the old installation.
After that, like David said, firewall will ask for connections of the updated components.

14

ok Guys…

I had the same problem (I think) Red box that says wouldn’t update… so… I downloaded the vps manually and tried to install it. I got the following error box:

Can’t install VPS update. Please, report following errorcodes:
Ver: 4.6.691
SI: 0x00000002
ST: 0x00000002
LE: 0x00000000.

I’m thinking there is a program update to. I’ll try that and see what happens.

Tom

15

Tom, search the board for LE: 0x00000000 and you’ll find a lot of info…
Which is your operational system and firewall?

16

I’ve got the same problems.

Function setifaceUpdatePackages() has failed. Return Code is 0xC0000005, dwRes is C0000005

Now, as a programmer, I know that 0xC0000005 means Exception Violation, which means some code somewhere in the application is trying to access memory it doesn’t own. This is a bug.

Additionally, Avast seems to be forcing activation of the Windows Internet Connection Sharing and Firewall service, even when the firewall is disabled. You see this by going into Network Connections and you’ll see the “Internet Connection” icon. This shouldn’t be happening, since i’ve disabled my firewall for a reason (I have a hardware firewall, I don’t want a software one).

The ICS icon only appears when Avast tries to update, and then will not go away after that without a reboot, but then as soon as Avast tries to access it again, it’s back again.

There is a problem here, and lots of people are seeing it. This didn’t happen prior to the 731 update. Everything worked fine.

17

Thanks Mystere, makes sense…
Hope that they could solve this quicky. The number of threads about update problems are growing up :stuck_out_tongue:

18

What’s even more interesting is that going back to 691 works initially, but then the same problem reappears the second or third time you try to update. Further, trying to download the VPS database manually tells me that the database is up to date, but yet About Avast tells me it’s still the old version.

I have to think that the 731 update installed some component that does not get removed when you uninstall it, and this is causing an installation of an older version to also fail to update.

19

No. Im using ZA, and web shield is allow to connect. Right now it working fine, but sometimes out or blue moons it stop working when i connect to internet with my browser. It said a error has occur with Web shield. But now it working fine, so i hope it stay that way.

20

Thanks Tech

I updated the program manually and now it works perfect :slight_smile:

wooohooooo!!!