Hi there. I am currently on a trial period for the Premium security product. It expires in a few days, and i want to upgrade and pay for the ultimate product. I do not see an option for upgrading. Do i need to cancel my trial subscription and make a new purchase for the ultimate product? Can someone comment on that?
Many thanks.
First, I’m an Avast user and not an Avast Team member.
Note I’m also an Avast Free product, so I can’t speak from personal experience other than what I see in the Community forums.
Personally I would first cancel you’re direct debit mandate for the Premium security trial otherwise at the end of the trial it will be debited automatically. Leaving you the problem of seeking a refund as I don’t see a way of converting the trial version and its payment mandate to the Ultimate.
Hi,
It seems that user4528 wants to continue using “premium” and not cancel his subscription?
If you are certain that the address you provided is correct, you should be able to find your subscription and activation code in your avast account (with the right email to login).
Otherwise (when the trial expires and you are charged), you will need to contact support so that they can find you using your bank transaction details.
I’m not sure this is what the user wants, given what they said.
The crucial point whatever would be to ensure the Premium Trial subscription doesn’t kick in as we know how much hassle that can be.
Sorry, you’re right, translation issue… 
So the sequence should be:
1 Cancel Premium trial (i.e. unsubscribe from Premium before end of trial period)
2 Purchase Ultimate.
EDIT: I have just found this post, that suggests an upgrade is possible: A doubt about upgrading from Avast PREMIUM Security to Avast ULTIMATE
but says subscription remains listed as Premium, so could be confusing.
Good find, but given this post almost exactly a year ago and much has changed in the last year relating to subscriptions, etc.
Also the poster in that topic already had a Premium License not a trial period for Premium.
Hi all,
thank you very much.
I will cancel first i think and then get on and buy the product i want as i do not see an upgrade button anywhere.
Many thanks to all.
You’re welcome.