Real-Time shields & Virus Definitions Updates OFF.

Avast Mobile Security Avast Mobile Security for Android
1

Hello,

I just have installed Mobile Security on my Android, and I have these information under my account:

Device Communication
Last Update: N/A
Last Known IP Address: N/A
Real-Time shields: OFF
Virus Definitions Updates: OFF
Anti-Theft: ON
Program Version: (available )
Definitions Version: (available )

How to turn ON Real-Time shields & Virus Definitions Updates?

Thanks.

2

Hi,

could you refresh your account with F5 after few minutes and see if the information are different?

Filip

3

I have this message since I have installed the application, a few hours ago.
I tried to refresh by F5, and to disconnect/reconnect to my account, but the state stay the same.

4

I suppose you have all the shields as well as the automatic database updates turned on, right?

Filip

5

All of the options are checked in the under-categories of “Shield control” (“App Shield”, “Web shield” and “Message shield”)
“Setting”/“Update”/“Automatic updates” is also checked.

6

Can you tell me the email you registered your avast! Account on?

Filip

7

Sorry but all is ok now!
Maybe the web application need times to refresh…
But nethertheless, thanks for your help!

8

The only field that is displaying “N/A” is “Last Known IP Address”.
But maybe it’s normal?

9

Is it possible to change the application name defined during the installation?

10

Nope, you would have to reinstall.

Don’t know about the IP, sorry. I would need your email to investigate.

Filip

11

Hi,

the N/A by the Last known IP Address field is in fact correct, because we don’t send anything from AMS right now.

Ondra

12

I have the same problem!

http://oi50.tinypic.com/1214nir.jpg

13

Hi,

still not fixed?

Filip

14

I have the same problem!

Pls Help & thank

15

Unless you want your email harvested by spammers i’d suggest removing it promptly.

16

I was login a few min ago and problem is solved for me! :wink: :smiley: ;D :slight_smile:

17

Solved for me, thanks Pegaz-7 :wink:

18

I have the same problem. A lot of people have the same problem. The problem is not just with mobile phones. On account avast also shows me that the computer is unprotected - which is not true. Avast on the computer is working properly.

19

Hi,

yeah, it should have been fixed about 16 hours ago, I just couldn’t check it so I decided I won’t post anything till it has been confirmed. Glad it’s working now :slight_smile:

Filip

20

Something’s still not working. When I check the “Fix connection problems” on my mobile phone, I get message: “Error: Connection timed out”
I never have had this error, I changed nothing in my internet settings. All worked properly a few days ago.