The antivirus is still active, go to Windows Security and you will see everything is fine. And listen to yourself, “I’m a customer of a free service and I demand this to be fixed asap” Imagine setting up a free lemonade stand and someone yelling that the sweet-sour ratio isn’t right, demanding a new batch. Come on, we used to pay $60 for Norton in the ’90s and it still let viruses through, so try to put things into perspective.