Unable to renew Avast free

[DavidR]

First, I’m an Avast user and not an Avast Team member.

There are many such topics in the Community forum, this is just one of them, possibly the first.

Unable to reactivate Avast Free antivirus

Hello all, One year free subscription of the free Avast anti virus has expired for me so it’s asking me to reactivate. But when I am selecting the free anti virus option it is always leading me to a window asking me to buy an offer. So I am unable to select the free anti virus. [2]

This is a bug that Avast are trying to fix, they released one fix but it didn’t work.

@prokopes_

Hi @rocksteady and @DavidR , I’m sorry for the lack of updates on this topic. As of today, we are still trying to fix this issue. It turned out to be more challenging than anticipated due to ongoing changes in our licensing systems.

This is certainly not an intentional experience. Users should be able to extend their free license just fine (in fact, that part is already fixed, but the messaging is still a challenge).

We apologize for the delay in solving the free license registrations. We will keep you posted.