URGENT - Charged for DRi*Avast Software and Need to Cancel

General Topics
1

I was checking my bank account today and noticed I was charged 49.99 for "DriAvast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I’m unsure of what Dri even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is processing as of today, July 8th.

2

Someone(at some point) has made a purchase of an Avast product or registered for a ‘Trial version’ in order for the payment details to be available. Auto Renewal is UNFORTUNATELY checked by default and needs to be unchecked or cancelled.
Possibly this information may help.

https://support.avast.com/en-ww/article/126/#artTitle :slight_smile:

3

I was charged $52.74 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

4

→ https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

5

I was checking my bank account today and noticed I was charged $86.39 for "DriAvast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I’m unsure of what Dri even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.

6

https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542

7

I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

8

Follow the instructions given in this topic Posts #3

9

I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.

10

Orders/Renewals/Refunds → https://support.avast.com/article/24/

11

I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do… if I wasn’t in a wheel chair I would fight on. Can’t be arsed

12

Follow the instructions and contact customer support. Complaining in this forum isn’t going to solve your problem. Customer service will.

13

I was checking my bank account today and noticed I was charged 49.99 for "DriAvast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I’m unsure of what Dri even is. Getting help directly from support has been difficult as well as they ask for specifics.

14

Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.

15

Answers are given by Asyn and Bob above in this thread. See reply#3 and reply#13.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
https://forum.avast.com/index.php?topic=220340.msg1517002#msg1517002

16

was checking my bank account today and noticed I was charged 60.13euro for "DriAvast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I’m unsure of what Dri even is. Nobody contact me from Avast…people please help me I sent them my information but they are saying that doesny exist subscription…how can I refund my money and why they from DRI took.???

17

Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.

18

Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can’t manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won’t touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.

19

The answer was in the link above your post,
Use the following to get help, [font=Verdana]https://support.avast.com/article/24/[/font] (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.

20

Dear Bob!

Thanks for the answer, I was a bit lost in the forum hence I did not notice the obvious. I did as you suggested (I have not noted down my ticket number though, got neither any e-mails about the submission - is that normal?) - how long will it take now approximately until Avast’s Support team will get back to me, or until I get refunded? Is there no way to solve this issue by a phone call? I can only find the premium service line only - no customer support.

Regards,
Attila K.